Operations Associate

We are seeking an organised and proactive Operations Associate to support the day-to-day operations of the business, including its beauty services and hair retail activities. The ideal candidate will help coordinate business operations, manage inventory and online orders through Shopify, and ensure a smooth customer experience across all sales channels. Key Responsibilities * Coordinate daily business operations to ensure efficiency and smooth service delivery. * Manage product listings, inventory, and customer orders on Shopify. * Process online orders and coordinate product packaging, fulfilment, and deliveries. * Respond to customer enquiries regarding products, purchases, and services. * Monitor inventory levels and coordinate restocking of hair products and other supplies. * Maintain accurate records of sales, inventory, and daily business activities. * Support appointment scheduling and coordinate activities where necessary. * Monitor customer feedback and resolve complaints professionally. * Prepare regular sales and operational reports for management. * Identify opportunities to improve operational efficiency, customer satisfaction, and sales. * Support other administrative and operational activities as required. Requirements * HND or Bachelor’s degree in Business Administration, Management, or a related field is an advantage. * Previous experience in operations, retail, e-commerce, client service, or a similar role. * Practical experience using Shopify, particularly for product listings, inventory management, and order processing. * Strong organisational, communication, and customer service skills. * Basic knowledge of sales reporting and inventory management. * Proficiency in Microsoft Office or Google Workspace. * Ability to multitask, work independently, and pay attention to detail. * A proactive and solution-oriented approach to work. * Willingness to work weekends and according to the business’s operational schedule. Preferred Candidate The ideal candidate is organised, commercially aware, customer-focused, and comfortable managing both physical business activities and online sales. Experience in the beauty, hair, fashion, or retail industry will be an added advantage.