Operations & Communications Coordinator

The Operations & Communications Coordinator facilitates clear and effective communication through multiple business channels and assists with streamlining processes that enhance efficiency and effectiveness throughout our store network and Support Office. This role also supports store teams with operational queries and works with the wider Operations team to improve processes and procedures, increasing productivity and understanding across the business. Operations Create clear and precise Standard Operating Procedures Support Retail and Support Office stakeholders with effectively documenting and communicating system and process changes to stores Build and maintain effective working relationships with internal and external stakeholders Provide assistance to Support Office users with content creation for store teams (including policies and procedures) to ensure that it is streamlined, clear and concise, and delivered in a timely manner. Support stores with operational queries including rostering, systems, processes, policies and intranet. Support the Operations leadership team to proactively identify areas to refine and improve systems to improve productivity, streamline processes or clarify understanding. Work collaboratively with relevant Retail and Support Office teams to implement changes. Assist with ad hoc administration support for store teams (as required). Communications Establish and implement clear communication frameworks to ensure information to stores is consistent, relevant, and aligned across all departments. Review communication practices to identify gaps and implement structured processes to improve clarity, reduce duplication, and ensure correct information reaches the intended audiences. Build Support Office capability in communication planning and execution, ensuring all initiatives follow agreed business standards, formats and channels. Own and optimise communication channels (including intranet), ensuring content is accessible, current, easy to navigate, and delivered through approved pathways. Lead communication and change management for key business initiatives, ensuring impacts are clearly translated for stores and supported with the right tools and resources. Partner with the Learning & Development team to ensure training is embedded at all stages of change, including induction, capability building, and refresher programs to support adoption. Monitor and evaluate communication effectiveness and change adoption through ongoing reporting and use of feedback and insights, and refine approaches as required to support sustained positive outcomes. Role Requirements This role may involve regular travel throughout the store network, including outside the Auckland region as required. Tertiary qualification in Communications, Business or a related field Minimum 2-3 years’ experience in an operations and/or communications focused role, ideally within a large format retail or fast-paced consumer environment Intermediate proficiency in Microsoft Suite Basic understanding of HTML code (not essential) If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business. JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you. Why join JB Hi-Fi? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia). Fantastic discounts across the JB Hi-Fi Group. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.