Operations Manager

Meet productivity, quality, service, revenue, and profit goals. Set clear priorities, assign work, and follow through to timely completion. Maintain a visible presence in production operations and engage with employees across shifts. Build a skilled, engaged, and accountable team through coaching and regular feedback. Resolve operational issues promptly and fairly and improve processes to reduce errors. Maintain safe, clean, and orderly operations that meet company and facility standards. Keep leadership informed of performance, risks, issues, and resource needs. Operations and customer service Set the facility’s operating schedule and job priorities based on customer needs, available capacity, and delivery commitments. Coordinate with Sales, customers, and Operations Supervisors on scheduling, quotations, special orders, and product delivery. Resolve customer complaints when possible; escalate unresolved issues to the Sales Manager or Area Manager. Monitor workflow and address delays, staffing needs, and operational issues promptly. Provide regular activity reports and forecasts to leadership. Employee leadership and communication Maintain a regular, visible presence in production operations, including appropriate engagement with day- and night-shift employees. Communicate expectations, assignments, priorities, and deadlines clearly. Follow up on assigned work to confirm completion and promptly communicate delays or barriers. Structure, staff, develop, evaluate, and motivate the organization to support operational objectives. Coach employees, provide regular feedback, and address workplace concerns fairly. Promote a safe, respectful, and collaborative workplace. Facility, equipment, and safety Conduct facility walkthroughs ensuring all HSE standards are being adhered too, and address maintenance and housekeeping issues. Monitor facility equipment, schedule long-term maintenance, and coordinate required equipment updates with Engineering. Ensure compliance with Corporate and Division policies, safety requirements, and applicable DOT regulations. Program and documentation compliance Ensure the Tuboscope SSE program is carried out properly, including completing and updating SSE documentation throughout the program; ensure required NHO activities are conducted. Ensure required records and program documentation are accurate, current, and completed within applicable timeframes. Financial and administrative controls Monitor revenue and expenses consistently and maintain the constant knowledge of the operation’s financial information. Maintain the monthly revenue tracking log, including accurate customer-specific pricing. Develop, recommend, implement, and monitor annual budgets to support profitable growth and return on investment. Adhere to company Finance and Human Resources policies. Experience leading a team or coordinating operational work. Relevant industry experience or education preferred. Strong communication, organization, and problem-solving skills. Ability to set priorities, manage competing demands, and follow assignments through to completion. Ability to monitor operational and financial information and maintain accurate records. Confidence providing feedback, coaching employees, and handling workplace concerns.