Operations Manager

You will work closely with the Depot Manager to oversee day-to-day depot operations, ensuring they run smoothly, efficiently and in line with company standards and procedures. This includes coordinating warehouse, transport and administration teams, proactively resolving issues and maintaining high levels of service for all stakeholders. You will liaise with the Regional Manager, providing clear, timely performance updates and highlighting operational risks or opportunities. You will ensure client KPIs are met or exceeded, using data and reporting to track progress, drive continuous improvement and support decision-making. You will be accountable for running a profitable, safe and compliant depot, promoting a strong health and safety culture and optimising resources to achieve commercial targets. Key Responsibilities Responsible for the smooth and safe running of the depot operations to ensure achievement of performance targets. These include meeting safety, revenue, profitability and cash flow generation objectives, as well as customer KPIs. Responsibility Includes all actions within the RACI doc from; Pre-works, Plan & Mobilise, Execute, Invoicing, & Support. Involved with all operations working closely with the Regional Manager ensuring working time directives are met and all activities are delivered in a safe and timely manner. Responsible the Depot in directing a team of TM Operatives ensuring a high standard of work is maintained. Responsible for all depot asset management and scheduling and commercial function, meeting targets and compliance and developing a high-performance culture. Ensuring that business KPI’s and Profitability are achieved and/ or exceeded. (Measures may change in line with budget). Responsible for maintaining / improving operational efficiency, cost and service levels, ensuring operational compliance. Responsible for overseeing current and planned workloads to ensure full resource utilisation. Responsible for ensuring that the operations meet all Health & Safety Environmental requirements and any other relevant legislation. Responsible for Health and Safety within the depots, ensuring compliance and best practice. Use a “lessons learnt” approach to enable a culture of continuous improvement within the Region. Produce and effectively deliver Briefings to update staff on Compliance, GTM performance with the support of HSEQ lead. Attend client meetings to ensure all HSEQ legislation and Highways Agency COPs are adhered to. Successfully follow the company’s Fatigue Management Plan for all operatives and ensure completion of all Fatigue Management Risk Assessments when required. Responsible for ensuring daily vehicle checks, daily lock checks, weekly gang checks, and NAIL forms - Ensure that all operatives complete the necessary daily compliance forms and that they are correct. Missing forms to be chased up with the operatives. Maintain effective communications within the Depot and with other departments. With the Regional Manager and Project Managers ensure the BD plan is executed, and jobs are handed over to operatives or safe and efficient delivery. The Depot Manager is responsible for the final handover assurance. Responsible for ensuring subcontractor allocation maintains profitability and operational effectiveness. Carry out site and depot inspections in line with the company and/or client requirements. Ensure the completion of a site audit per operative per month, working Operations Manager to ensure LRQA compliance. Responsible for ensuring 24/7 call out service is always available via the Rota system already agreed. Responsible for the delivery of Toolbox Talks and Safety Briefings with Operational Staff. Also provide input for the Monthly / Bimonthly Team Brief for Support Services Manager Involved with disciplinary procedures Responsible for ensuring the depot remains compliant with customer’s KPIs by utilizing the Power BI software. Responsible for ensuring all depot operatives meet the correct training requirements to fulfil their roles and ensure all training courses, where arranged by the company, are attended. Liaise with clients regarding site queries and support TM Operatives with any site queries. Maintain a good working relationship with all clients. With the team, advise TM Operatives with on-site queries; Assistance from but not limited to; project managers, TM coordinator, and supervisors. Responsible for ensuring TM Operatives are compliant in terms of vehicle content and PPE and they follow the GTM Golden Rules. Experience and Qualifications Relative Industry Experience IOSH Certificate Preferably Lantra M7 or LTMO or TSCO Full clean driving license Auditing experience Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.