Operations Manager

Company Description On The Point - Lake Rotorua is a luxurious New Zealand-owned lodge situated on a gated, 5-acre peninsula overlooking the serene waters of Lake Rotorua. Housed in a converted 1930s mansion, the property has maintained its original charm and offers a range of accommodations, including lodge suites, cottage suites, apartments, and a spacious 4-bedroom Owner's Residence. With stunning views of Mokoia Island and a tranquil ambiance, this retreat provides an exceptional experience for international guests. Located just seven minutes from Rotorua’s city centre, the lodge offers a perfect balance of seclusion and accessibility in New Zealand’s vibrant Maori heartland. Role Description This role is based in Rotorua. The Operations Manager will oversee daily operations, manage staff, and maintain the property to ensure an exceptional guest experience. Key responsibilities include supervising hospitality services, coordinating with different departments, ensuring compliance with health and safety regulations, and assisting with special events. The role also involves addressing guest inquiries, and implementing solutions to enhance service quality. Qualifications Operational and managerial experience in the hospitality or luxury accommodation sector. Strong leadership, communication, and team management skills. Proficiency in budgeting, financial management, and resource allocation. Knowledge of health and safety regulations and compliance standards within the hospitality industry. Ability to deliver excellent guest experiences and resolve customer concerns effectively. Project management and event coordination experience are advantageous. A passion for providing high-quality service and maintaining luxury standards. Flexibility to work on-site and familiarity with Rotorua as a location is highly desirable.