Operations & Offices Manager

# Operations & Offices Manager > BlackStone eIT · Cairo, Egypt (Remote) · Full-time · Posted 2026-10-26 **Workplace:** remote **Department:** HR & Operations ## Description The **Operations & Offices Manager** is responsible for ensuring that BlackStone eIT's people, assets, compliance, and facilities operate reliably and consistently across all company locations (spanning the UAE, Saudi Arabia, Jordan, Egypt, and Morocco, alongside a distributed consultant workforce). Reporting directly to the Chief Process Officer, the role requires a high degree of autonomy, cross-border coordination capability, independent day-to-day problem-solving, structured upward management, and leadership of a geographically dispersed team of varying skill levels. ## Key Responsibilities ### 1\. People Operations — Onboarding & Offboarding - **End-to-End Onboarding:** Manage onboarding for new joiners across all geographies to ensure Day 1 readiness in coordination with HR, IT, and Finance. - **Asset Management:** Procure, prepare, and hand over equipment to new joiners while maintaining accurate asset records. - **Offboarding & Insurance:** Oversee full offboarding (equipment recovery, insurance cancellations, documentation) and handle employee medical insurance enrollment on joining and cancellation on exit. ### 2\. Visa, Immigration & Compliance - **Visas & Permits:** Manage employee visa issuance, renewals, and cancellations across the UAE, KSA, Jordan, and Egypt, coordinating with PROs and government authorities. - **Tracking & Registrations:** Maintain a proactive tracking system for visa, permit, and commercial registration expiry dates, and oversee company commercial licenses across jurisdictions. - **Regulatory Compliance:** Ensure full compliance with regional labor laws in the UAE, KSA, Jordan, Egypt, and the US, maintaining audit readiness at all times. ### 3\. Payroll & Finance Operations Support - **Payroll Inputs:** Review and approve all Operations-originated payroll inputs (expense additions, deductions, reimbursements) submitted by country coordinators before the HR payroll cycle. - **Accuracy & Timeliness:** Ensure country-level payroll and expense submissions are accurate, complete, and delivered on time monthly. - **Variance Resolution:** Coordinate with HR Payroll to resolve variances or exceptions prior to Finance submission. ### 4\. Office & Facilities Management - **Team Supervision:** Supervise country Operations coordinators and support staff across regional offices to maintain consistent operational standards. - **Facilities & Vendors:** Manage office leases, facilities, utilities, maintenance, and vendor contracts across all locations. - **Logistics & Budgets:** Oversee travel, accommodation, and transportation logistics, manage medical insurance renewals and provider relationships, and monitor administrative/facilities budgets for cost savings. ### 5\. Process Improvement & Reporting - **Standardization:** Document, standardize, and continuously improve operational processes across all geographies. - **Optimization:** Identify operational gaps, manual workarounds, and automation opportunities, presenting recommendations with clear rationale to the CPO. - **Audits:** Support company-wide reporting, compliance checks, and operational audits. ## Requirements ### Qualifications & Experience - **Education:** Bachelor’s degree in Business Administration, Operations Management, or a related field. - **Experience:** 7–10 years of experience in multi-country operations, office management, or administrative leadership roles. - **Distributed Leadership:** Proven track record managing a distributed team across multiple geographies and time zones. - **Immigration Expertise:** Hands-on experience with visa, immigration, and government liaison processes in KSA, UAE, and/or Jordan. - **Program Management:** Experience managing medical insurance programs and vendor contracts. - **Process Building:** Demonstrated ability to build and enforce operational procedures in environments with inconsistent or absent processes. - **Compliance Knowledge:** Strong working knowledge of regional labor and compliance frameworks across KSA, UAE, Jordan, and Egypt. - **Technical Proficiency:** Proficiency in MS Office and experience working with ERP or operational management systems. - **Schedule Flexibility:** Flexible to work across multiple time zones and working week structures (Saturday–Wednesday for KSA; Monday–Friday for Egypt and Jordan). ### Skills & Competencies - **Operational Discipline:** Ability to design, document, and enforce processes and hold teams accountable. - **Cross-Border Coordination:** Comfortable managing country-level operations remotely without physical oversight. - **Diverse Team Leadership:** Experienced in managing mixed-capability teams (from qualified coordinators to support staff), adapting communication styles and performance management accordingly. - **Executive Communication:** Structured and concise in managing upward; knows what/when to escalate and maintains composure under pressure. - **Service Orientation:** Approaches colleagues as internal customers to provide efficient, professional, and friction-free support. - **Problem-Solving:** Resolves operational blockers independently and escalates only what genuinely requires senior intervention. - **Attention to Detail:** Rigorous in record-keeping, tracking deadlines, and maintaining compliance documentation. ### Preferred (Advantageous) Qualifications - Prior experience in an IT staffing, systems integration, managed services, or professional services environment. - Experience coordinating payroll inputs across multi-currency, multi-country payroll cycles. - Experience managing equipment procurement and asset tracking for a dispersed, consultant-heavy workforce. - Very good English language proficiency (for KSA and UAE coordination). ## Apply [Apply at BlackStone eIT](https://apply.workable.com/blackstone-eit-2/j/F41905315A/apply) --- Powered by [Workable](https://www.workable.com)