Operations Supervisor

The Operations Supervisor is responsible for the day-to-day productivity of the Canon Asia Order Management group for CSG and CHK. This person will serve as a point of reference for customer processes and updates for the Inside sales, Sales & ME Billing, Sales Admin, Service billing and Contract Management Team. Essential duties Responsibilities will include: • Supervise the daily operations, ensure that team members and team leaders have the tools and available knowledge to implement and provide exceptional service delivery in line with contractual obligations • Responsible for ensuring all processes, procedures, company and client policies are implemented and adhered to • Responsible for ensuring all employee schedules are planned and customer KPI requirements are met. • Ensure KPI’s and SLA’s are met for all teams • Measure on improving both customer satisfaction and employee satisfaction • Coach and develop the leadership team • Establish employee goals, conduct performance reviews, coaching, and providing career development • Coordinates facility resources through workforce planning and hardware and software allocation, implements operational procedures within facility ensuring all resources are managed effectively. • Assesses production, profitability, resources and manpower reports, plans, program descriptions, etc. and makes recommendations to senior leadership on process efficiencies Qualifications • Minimum 5 years solid experience in operations management and leading people • Bachelor’s degree or equivalent • Excellent systems and process knowledge • Excellent analytical skills, with a high proficiency in Microsoft Excel /Google Spreadsheet. • Experience in adding value to international growing organizations through proactive root cause analysis leading to optimal business performance. • Must be self-directed, highly motivated, and organized, with strong interpersonal skills, written and oral communication skills. • High level of accuracy and strong work ethic • Excellent time management and prioritisation skills • Ability to work independently and as part of a wider team