Operations Supervisor

Location: BGC, TaguigAvailability: ASAPLocal Operations Supervisor (Individual Contributor)Key Responsibilities:* Team Leadership & Performance: Manage daily shifts and training for the operations team, ensuring all KPIs (e.g., turnaround time and accuracy) are consistently met or exceeded.* Process Optimization: Monitor operational data to identify bottlenecks or risks, driving cross-functional improvements with Product and Tech teams to enhance automation and efficiency.* Compliance & Incident Management: Ensure all activities align with local financial regulations (e.g., BSP) and act as the primary point of contact for resolving critical system issues or escalated customer cases.*and other tasks maybe assigned from time to time.