Ops Specialist: Billing Operations

Structural Information Job number: 10031511 Job title: Ops Specialist: Billing Operations Job grade: S6 Group/ BU: Openserve Division: Openserve Span of control: 0 Reports to: Management REM Functional Area: Finance Core Description Provide support and assistance on executing the Openserve billing cycle and provide customer support related to billing issues. Assist in analysis of all revenue and billing processes across Openserve. The key objectives are to ensure revenue assurance and a positive customer experience. Job Responsibilities Assist in driving Openserve billing cycles and processes. Validate invoicing, statement generation and their distribution. Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience. Ensure implementation of all invoice/ billing related change requests. Provide management with reports as required and validate all revenue and billing KPI's. Maintain information systems and data integrity. Coordinate inputs and provide reports to management on performance findings and take corrective actions. Investigate billing discrepancies, disputes and correct. Core Competencies KNOWEDGE/ SKILLS System Thinking; Influencing Techniques; Networking; Conceptual Ability; Communicating (Verbal & Written); Planning, Organising & Executing; Analytical COMPETENCIES (BEHAVIOUR) Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values Certifications None Education NQF 6: National Diploma/ Advanced Diploma/ Certificate OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate Experience 3 Years relevant experience OR 5 years relevant experience Additional Information Special Requirements None Physical Requirements Work under Pressure Key Stakeholders