Passenger Service Ambassador - Part Time (Thomson-East Coast Line)

Job Purpose As a Passenger Service Assistant, you will play a key role in providing excellent customer service to our passengers to make their journey with SMRT a delightful one. Responsibilities The duties and responsibilities are listed below. The list is not comprehensive and related duties and responsibilities may be assigned from time to time. • Facilitates and educates passengers on safe boarding and alighting of trains • Look out for passengers’ safety and security, and report any incidents or injuries • Performs crowd control duties • Assists passengers on fare-related enquiries • Assists passengers during an emergency • Carry informative signages during course of duties to show to passengers. • Ensuring that the facilities, equipment and structure within the station premises are in good working condition and report to duty Station Manager if needed. • Performs other duties as and when assigned by Supervisor/s Qualifications & Work Experience GCE ‘N’ level or at least 3 years of relevant working experience Able to perform shift duties from Monday to Friday (weekends may be included) Ability to stand and walk station areas between 2 to 3hrs. Skills • Possess a friendly personality • Has good English verbal communication skills