PAT NAVGTR NON-CLIN 2 CX

The Pediatric Pulmonary Patient Navigator for the UCSF Pediatric Medical Specialties provides individualized assistance and non-clinical support to patients throughout their care with Pediatric Pulmonary, serving as a resource and advocate for pediatric patients and families while they are going through the journey of diagnosis, treatment and recovery. The service is offered to pediatric patients from their initial visit to their ongoing appointments and ongoing monitoring throughout the patient’s pediatric life. The Pediatric Pulmonary Patient Navigator provides patient care coordination by serving as a communication bridge, when needed, between the patient, family and the practitioners and services he/she may require during their treatment. This involves developing expertise in the operations and systems underlying all service areas directly or indirectly related to pulmonary, including UCSF interdepartmental support for patients receiving care outside of Pulmonary Services. The position requires self-initiative, as well as exceptional social skills and emotional intelligence in order to support patients with a wide variety of psycho-social needs and the ability to effectively communicate with faculty and staff throughout the clinical enterprise. To be effective in the position, the Pediatric Pulmonary Patient Navigator shall remain current on inpatient and outpatient care protocols that affect patients’ continuum of care. This includes attending grand rounds sessions reviewing patient safety, standardization of inpatient and outpatient protocols. This position is a vital and an integral part of the patient-centric care mission and direct patient education efforts of UCSF Pediatric Pulmonary. It is the common goal of these programs to ensure patients have full, equitable and convenient access to the clinical services they require and to the health education information needed to make informed decisions about their care. % of time Essential Function (Yes/No ) Key Responsibilities (To be completed by Supervisor) 20% Yes Provides support during patient stay or clinic visit; facilitates scheduling, links patients to services across the health system. 15% Yes Addresses patient grievances at point of service. Identifies appropriate resource as needed. Utilizes knowledge of unit or clinic operations to propose new workflows or methods to increase future patient satisfaction. 20% Yes Gathers and documents patient issues, barriers or concerns by regular patient visits and open communications with families. Provides reports for management review and planning to increase patient satisfaction. 10% Yes Collects and provides meaningful use and / or relevant operations data and metrics. 15% Yes Participates in medical center committees or task forces and other special projects as required to support improvements in the patient experience. 15% Yes Assists as liaison with other departments to facilitate improved coordination of care. 5% Yes Anticipates patient care coordination needs; provides general road map to patients to set expectations. 10 0% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) REQUIRED QUALIFICATIONS This position requires flexibility to orient and work at all UCSF Medical Center locations. 1 year related experience. Bachelor's degree in related area and / or equivalent experience / training. PREFERRED QUALIFICATION Apex trained