Patient Care Coordinator Lead

Careers with real impact.Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.ABOUT ORSINIProviding compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.OUR MISSIONOrsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.  CORE VALUESAt the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.COMPENSATION & LOCATIONThe compensation for this role is $28 per hour.This a hybrid position based out of our Elk Grove Village, Illinois location requires working primarily working onsite with some flexibility to work from home. Travel to other locations may occur, although minimal.POSITION SUMMARYThe Patient Care Coordinator Lead serves as an operational performance leader and therapy team subject matter expert, driving high reliability execution across complex specialty pharmacy workflows. This role is accountable for supporting day to day operational stability, monitoring performance trends, and implementing targeted interventions that strengthen continuity of care and elevate patient outcomes.  Functioning as a frontline leader with influence (but not direct people management), the Coordinator Lead III provides guidance, coaching, and workflow direction to therapy team members. The role partners closely with pharmacists, operational leaders, and cross functional stakeholders to resolve barriers, accelerate case movement, and ensure consistent adherence to clinical, regulatory, and accreditation standards.  The Coordinator Lead III also contributes to operational recovery efforts, leads specialty workflow initiatives, and supports optimization projects aimed at increasing efficiency, reducing variability, and improving the patient experience. Through strong communication, analytical insight, and proactive problem solving, this position sets the standard for performance, collaboration, and patient centered service across the therapy team .ESSENTIAL DUTIESPatient-Centered Care & Safety  Serve as a senior escalation resource for complex or high‑risk patient scenarios; ensure safe, timely continuity of therapy.  Anticipate adherence risks and collaborate with pharmacists on mitigation plans.  Model exemplary patient communication and safety compliance.  Medication Management & Specialty Operations  Oversee and prioritize high‑complexity workflows (e.g., urgent starts, time‑sensitive biologics) to meet service‑level expectations.  Identify systemic issues impacting turnaround times or accuracy; recommend operational fixes.  Ensure audit‑ready documentation and data integrity across systemsOperational Recovery & Performance  Lead or coordinate targeted recovery initiatives (backlog resolution, throughput optimization, rapid stabilization).  Maintain real‑time visibility of backlogs and queues; communicate risks and recovery progress to leadership.  Use data (including Excel dashboards) to drive prioritization and validate recovery outcomesQuality & Compliance  Identify root causes of recurring quality/compliance issues; support corrective and preventive actions.  Reinforce adherence to SOPs and accreditation standards; participate in readiness activities.  Interdisciplinary Collaboration  Act as liaison between frontline teams and leadership on operational trends and recovery status.  Manage complex provider/manufacturer interactions to remove access barriers and sustain therapy.  Leadership, Competency & Team Support  Provide peer coaching, role modeling, and day‑to‑day leadership support in the absence of a supervisor/manager.  Drive cross‑training and multi‑therapy competency to ensure operational flexibility during surges.Foster a culture of accountability, continuous improvement, and patient‑first serviceOther duties and responsibilities as required.    Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.  KNOWLEDGE, SKILLS, AND TRAINING3+ year experience in pharmacy setting  Pharmacy Technician State License  National Technician Certification – required  Specialty Pharmacy experience – preferred  Customer Service with patients in a pharmacy setting  Experience with data entry and computer system prescription and medical records   Meets or exceeds all performance metrics and goals of department  Able to multi-task and complete work accurately with attention to detail. Can lead team in absence of supervisor/manager.  EMPLOYEE BENEFITSWe offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:Medical Coverage, Dental, and Vision Coverage401(k) with employer matchAccident and Critical Illness coverageCompany-paid life insurance optionsGenerous PTO, paid holidays, and floating holidaysTuition reimbursement program.Equal Employment Opportunity Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. E-Verify Participation Notice We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees. All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system. For more information about E-Verify, please review the official notices below: E-Verify Participation Poster (English & Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf Right to Work Poster (English & Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf