Patient Service Representative Float

Lowell Health Center 4500 W 181st Ave Lowell, Indiana 46356 WHAT WE NEED A person who loves the challenge of variety WHO WE ARE LOOKING FOR When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. While each office has a staff we also maintain a float pool of patient service professionals ready to deliver exceptional customer service wherever they are needed. If you love the idea of working in a variety of different practices, meeting new teams, and providing compassionate, joyful care – this is the job for you. Do you have accurate follow through? Have you been told that you give excellent customer service? Can you work well with a team to find answers and keep things moving forward? Do you value working in a faith-filled environment? If so – keep reading because we’re looking for the best Patient Services Representatives in the area and we want you. WHAT YOU WILL DO Hours/Days: Monday-Friday, Hours vary-can start as early as 6:30 am and sometimes as late as 7p Provide exemplary customer service; greet and direct patients, family members, and other visitors. Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance. Schedule appointments and accurately enters data into scheduling system. Register patients and enters or updates demographic and insurance information into EMR system. Communicate with clinical staff to maintain patient flow and update waiting patients. Collect patient payments; applies payments and adjustments to patient accounts. Balance daily encounter forms and cash drawers. WHAT IT TAKES TO SUCCEED Strong customer service skills Proficient computer skills Professional telephone etiquette Ability to interact with others in a calm, friendly and caring manner Active listening skills and empathy toward others High attention to detail Strong organizational and analytical skills Ability to follow well-defined instructions and comply with regulations, standards and procedures Ability to multi-task in a fast-paced environment Ability to maintain confidentiality of sensitive information TRAVEL IS REQUIRED: Up to 100% EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org .