Performance Manager

Performance Manager – Lead, Coach, and Inspire Are you a passionate and driven leader who knows how to get the best out of people? Do you thrive in a fast-paced, target-driven environment where every day is an opportunity to change someone’s life? If so, Fedcap wants you to join our mission! As a Performance Manager, you’ll lead a high-impact team of Employment Advisers, driving them to exceed targets, deliver meaningful support to jobseekers, and make a lasting difference in your local community. You'll be coaching, motivating, developing, and guiding individuals to deliver exceptional customer service, achieve KPIs, and grow both professionally and personally. This is more than a management role. It’s a chance to lead with purpose . Location: Chichester- Onsite, Mon–Fri, 9–5 Contract: 10-month FTC Salary: £38,505- £42,542 What You'll Be Doing Lead and develop a team to hit performance, quality, and customer service goals. Use your coaching skills to build a high-performing team through daily support, reviews, and performance management. Inspire through action – prioritising underperformance and unlocking your team's full potential. Foster strong relationships with stakeholders and employers to ensure steady customer flow and new opportunities. Drive employer engagement and commercial growth in the local market. What You’ll Bring Proven success in team leadership within a target-driven, customer-facing environment. A natural coach – able to spot potential, guide development, and build confidence. A performance mindset, able to interpret data, drive improvements, and think strategically. Strong understanding of employability services, employment law, and diversity & inclusion. An NVQ Level 5 in Management & Leadership (or equivalent) is ideal. About Us Fedcap UK is a not-for-profit organisation committed to improving people’s economic mobility. We transform lives by supporting people to find work and access better health and learning opportunities. We’re part of The Fedcap Group, a US-based charity which has promoted economic mobility for 90 years. Working across four practice areas, we’ve supported more than 113,000 people since 2019. You'll be part of a passionate, values-driven team who live and breathe Kindness, Respect, Integrity, and Innovation. What’s in It for You? 33 days' annual leave (including bank holidays) Pension contribution up to 5% Monthly benefits scheme worth up to £500 Free life assurance (4x annual salary) Accredited development and leadership training 24/7 Employee Assistance Programme for you and your family Ready to Lead with Purpose? If you’re an enthusiastic leader, passionate about coaching teams and creating real change, we’d love to hear from you. Apply today and be part of something bigger. Equity, Diversity & Inclusion We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered. We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant. As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role. INDHP