Principal Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Support Engineer based in the United States.

The Principal Support Engineer will play a key role in building and scaling intelligent support solutions powered by automation and AI-driven workflows.
This position combines advanced software engineering, platform development, and operational excellence to improve customer support experiences.
You will design, develop, and maintain reliable systems that connect applications, data sources, and agentic workflows.
Working closely with engineering and support leadership, you will help create scalable tools that increase efficiency while maintaining high standards for reliability and security.
The role requires a strong engineering mindset, comfort with AI-assisted development, and the ability to deliver production-ready solutions in a fast-moving environment.
This is an opportunity to shape the future of support technology by building systems that enable smarter, faster, and more effective customer operations.