Product Ops Specialist (MOH)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] K ey Responsibilities: Support Product Adoption & Insights Track adoption and usage metrics across SHIP-HATS, CStack, and StackOps. Help maintain dashboards and reports on adoption trends vs total addressable market (TAM). Analyse data to identify opportunities to increase both breadth (new subsystem onboarding) and depth (feature usage) of adoption. Support campaigns or pilots aimed at driving adoption growth. Improve User Experience Help design and manage feedback loops across multiple channels — support tickets, user surveys, Slack/Teams channels, and training sessions. Synthesise user feedback into actionable insights for the product teams. Contribute to mapping and improving the end-to-end user journey: Pre-onboarding and onboarding Training and enablement Product usage and support Offboarding and exit feedback Partner with Product Ops leads to ensure users receive timely responses and clear guidance. Support Value & Impact Tracking Assist in gathering evidence of how users benefit from the products (e.g. productivity, delivery speed, reduced issues). Work with the team to compile success stories and usage summaries for internal sharing. Communications & Engagement Help prepare regular product updates, newsletters, and roadmap announcements. Contribute to welcome campaigns and other outreach activities to engage users. Support internal coordination with other Product Managers, Engineers, and Enablement teams. [What we are looking for] Final-year student or recent graduate (any discipline) with an interest in product management, data analytics, or developer tools. Strong written and verbal communication skills. Analytical and comfortable working with data (e.g. dashboards, spreadsheets). Curious, detail-oriented, and eager to learn how public-sector platforms operate at scale. Experience with Jira, GitLab, or similar tools is a plus (not required). What we offer you: GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs. We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you. Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech