Product Support Specialist

As a Product Support Specialist, you will be a key point of contact between our Product, Tech, Customer Success and Sales teams. You will help teams understand and solve product-related questions and issues, while keeping our product knowledge up to date. This is a role where you will learn and grow into a product-focused position. We are looking for someone with some professional experience, strong communication skills and a genuine interest in how digital products work. You don’t need to know everything from day one — curiosity, ownership and the ability to learn quickly are what matter most. WHAT WILL YOU DO? - Follow and manage product-related tickets, ensuring issues are properly understood, followed up and resolved or escalated. - Support Customer Success and Sales teams with product and technical questions. - Follow the product closely and stay up to date with new features and changes. - Take ownership of product-related topics when the relevant team member is unavailable, ensuring important follow-ups are not lost. - Investigate recurring issues and identify opportunities for better documentation, training or product improvements. - Translate customer and business needs into clear information for Product and Tech teams. - Support product trainings and improve internal product knowledge. - Work with global teams when needed on product-related topics and local feedback. WHAT ARE WE LOOKING FOR? - Fluent English, both written and spoken, is a must. - 1–2 years of professional experience, ideally in product support, customer support, technical support, operations, SaaS or a similar environment. - Strong communication skills and the ability to explain technical or product topics clearly. - Comfortable working with tickets, support tools and different stakeholders. - Genuine interest in digital products and technology. You don’t need to be a developer, but you should not be afraid of technical topics. - Strong problem-solving skills and the ability to investigate issues before escalating them. - Ability to manage multiple topics and keep track of follow-ups. - Proactive, self-motivated and independent working approach. - Good analytical and organizational skills. - A results-oriented mindset and a strong sense of ownership. IT WOULD BE A PLUS IF YOU HAVE - Experience with a SaaS or digital product. - Experience with tools such as Jira, Salesforce, Zendesk or similar platforms. - Basic understanding of web applications or technical troubleshooting. - Experience working with Product or Engineering teams..