Production Engineer

About The Role & Team As a Production Engineer at Webull, you will be at the heart of our mission to provide a seamless, top-tier trading experience for millions of global investors. You will serve as the critical technical bridge between our global operations and engineering teams, ensuring the high availability and resilience of our 24/7 trading infrastructure. This is more than a support role; you will champion operational excellence by resolving complex production issues, automating manual workflows, and leveraging cutting-edge technologies (including AI agents) to scale our next-generation brokerage platform. In This Role, You Will Ensure System Resilience: Proactively monitor Webull’s global Order Management Systems (OMS) and mission-critical applications 24/7 to maintain 99.99% system stability. Strategic Problem Solving: Act as the primary technical liaison between Back-Office Operations and Development teams; manage L1/L2 production incidents and spearhead root-cause analysis (RCA) for L3 escalations. Incident Management & Orchestration: Partner with the Client Services team to track, prioritize, and resolve client-facing incidents through the ticketing system, ensuring timely resolution and high satisfaction. Operational Excellence: Streamline daily technical operations and provide expert support for complex database systems and middleware. Drive Innovation through Automation: Design and build robust scripts, automation frameworks, or AI agents to eliminate repetitive tasks and enhance production efficiency. Global Trading Support: Collaborate across time zones to support global trading sessions, adapting to irregular shifts (including early mornings, late nights, or weekends) as needed. The Skills You Bring A Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field. 1+ years of experience in IT production support, SRE, or systems engineering within high-availability environments. Hands-on experience managing MySQL/NoSQL databases and middleware technologies such as Kafka and Redis. Proficiency in at least one programming language (Python, Java, or JavaScript) with a solid grasp of data structures and algorithms. Strong understanding of Linux internals and container orchestration technologies like Kubernetes (K8s) and Docker. A self-starter mindset with the ability to maintain peak performance and clear-headed decision-making under high-pressure, mission-critical scenarios. Willingness to work irregular hours to support a global market that never sleeps. What Makes You Stand Out Previous experience in the broker-dealer, electronic trading, or fintech industry. Fluency in Mandarin and English to effectively collaborate with our global engineering hubs. Familiarity with AI agents, LLM integration, or advanced automation for operational scaling. Broad knowledge of AWS cloud infrastructure and best practices. Exceptional ability to translate complex technical issues into clear insights for diverse stakeholders. Why Webull? Webull is more than a fintech company—we’re a global community of innovators, collaborators, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates in 16 regions worldwide, serving over 20 million users. At Webull, your ideas matter, your voice is heard, and your work makes a real impact. Investing in our people is a top priority for us, which is why we have a comprehensive benefits package that includes: Comprehensive Health Coverage : 100% paid medical and dental insurance for employees and dependents, vision insurance, and more! Financial Support : 401(k) match, commuter benefits for NY positions, and short-term disability coverage. Work-Life Balance : Generous time off that increases with tenure, paid parental leave, personal days, sick time, volunteer days and company holidays. Wellness & Pet Care : Fitness and wellness benefits, plus pet insurance for your furry friends. Investing in Your Future: We provide tuition reimbursement to help you pursue relevant degrees, certifications, and training that align with your career goals. Dynamic Office Perks : Catered breakfast (every Monday) & lunches (every Friday), fully stocked kitchens, and monthly happy hours to connect and collaborate. This role is based in our St Pete Global HQ (200 Carillon Pkwy, FL), where in-person collaboration fuels growth, mentorship, and innovation. At Webull, we’re committed to fair, equitable, and transparent compensation. The base salary range is $75,000-90,000 annually, plus a discretionary bonus and full benefits. Final offers consider experience, location, and relevant qualifications. EEOC Statement Webull is an equal opportunity employer. We’re committed to building a diverse and inclusive team where all backgrounds, perspectives, and talents are valued. Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience.