Professional Education Administrator

Key Responsibilities: Trainee Support & Administration • Manage routine trainee queries through the Professional Education shared mailbox, responding directly or routing appropriately. • Support trainee onboarding, induction, qualification briefings and learner communications. • Maintain accurate trainee records, trackers and databases throughout the qualification lifecycle. Examination & Qualification Administration • Coordinate examination registrations, enrolments, learner lists and submissions with professional bodies and course providers. • Monitor key dates and deadlines and issue clear communications and reminders to trainees. • Update examination results, exemptions, course enrolments and progression records. • Support revision courses, exam preparation sessions, qualification briefings and follow-up actions. Professional Body & Provider Coordination • Liaise with professional bodies and education providers on routine registration, membership, examination and learner administration queries. • Maintain clear records of correspondence, actions and outcomes. Mailbox, Communications & Programme Coordination • Manage and triage the Professional Education shared mailbox, ensuring requests are actioned promptly. • Draft and distribute clear trainee communications on examinations, enrolments, study leave, key dates and available supports. • Schedule learner briefings, workshops, tutorials and support sessions, including invitations and attendance tracking. • Maintain SharePoint pages, guidance materials, presentations and programme documentation. Financial Administration & Reporting • Process and track invoices, payments and supporting documentation relating to professional education activity. • Prepare routine reports on enrolments, examinations, progression, queries and operational activity. • Complete data validation and quality checks and identify opportunities to streamline, simplify or automate administrative processes. Skills & Experience: Essential • At least two years of relevant experience in administration, education administration, learning operations, shared services or customer support. • Experience managing a high-volume shared mailbox and multiple concurrent administrative activities. • Strong proficiency in Microsoft Outlook, Excel, Word, Teams and PowerPoint. • Ability to use Microsoft Copilot to streamline and simplify processes, and to identify administrative activities that could be improved through Copilot or automation. • Excellent written and verbal English communication skills. • Strong organisational skills, attention to detail and commitment to data accuracy. • Ability to prioritise effectively, meet deadlines and work independently in a remote environment. • Experience maintaining trackers, databases, records and routine reports. Desirable • Experience supporting professional qualifications, examinations, graduate programmes or learning activities. • Experience in a professional services, education, learning and development or shared services environment. • Experience using SharePoint, learning management systems or similar platforms. Key Competencies • Learner and stakeholder focus • Planning, organisation and delivery • Attention to detail and data accuracy • Clear written and verbal communication • Accountability, ownership and sound judgement • Collaboration and relationship management • Operational excellence and continuous improvement • Confidentiality and professionalism