Professional, Engineering Services

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. KEY RESPONSIBILITIES 1. Account & Client Management ● Serve as the primary point of contact for the client on overall account performance and business matters. ● Maintain strong relationships with client stakeholders and decision-makers. ● Understand client requirements and translate them into clear operational actions. ● Lead regular business reviews, operational meetings, and performance discussions. ● Manage escalations and ensure timely resolution of critical client concerns. ● Identify opportunities to improve customer experience and expand account services. 2. Operations & Service Delivery ● Oversee overall delivery of Preventive Maintenance (PM), Corrective Maintenance (CM), projects, and adhoc works. ● Ensure compliance with approved SOW, SLA, PM calendar, checklists, and client standards. ● Monitor service delivery across all regions and ensure resources are properly deployed. ● Ensure quality of workmanship and adherence to approved technical procedures. ● Establish effective escalation and communication processes for critical issues. ● Ensure emergency and critical facility requirements are appropriately managed. 3. Technical Governance ● Provide overall technical direction and governance to the account team. ● Review significant technical findings, recommendations, proposals, and corrective actions. ● Ensure appropriate technical resources and qualified personnel are assigned to critical works. ● Establish standards for PM, troubleshooting, testing and commissioning, and documentation. ● Drive root cause analysis and corrective/preventive actions for recurring failures. ● Ensure technical documentation accurately represents actual site conditions and completed works. 4. Commercial & Financial Management ● Manage account revenue, cost, margin, billing, and overall financial performance. ● Monitor monthly revenue, forecast, backlog, and pipeline. ● Review proposals, quotations, RFPs, and commercial submissions. ● Ensure completed works are properly supported by approved POs/SRs/DRs/COCs before billing. ● Monitor invoice submission, billing readiness, collections, and outstanding receivables. ● Identify additional business opportunities and develop account growth strategies. ● Control operational expenses and ensure resources are aligned with approved budgets. 5. People & Resource Management ● Lead and develop Cluster Managers, technicians, engineers, and support personnel. ● Ensure adequate manpower coverage based on account requirements. ● Review manpower deployment and productivity. ● Establish clear roles, responsibilities, and performance expectations. ● Conduct performance reviews and coaching. ● Identify competency gaps and ensure appropriate technical and safety training. ● Develop succession and manpower continuity plans. 6. Vendor & Supply Chain Management ● Oversee vendor performance, mobilization, and technical compliance. ● Ensure vendors understand and comply with approved SOW, safety requirements, and documentation standards. ● Review vendor proposals, quotations, and cost competitiveness. ● Monitor vendor performance, deliverables, and payment-related concerns. ● Escalate procurement and funding constraints that may affect service delivery. 7. Safety, Risk & Compliance ● Ensure compliance with JLL, client, statutory, and site safety requirements. ● Promote a strong safety culture across the account. ● Ensure SWMS/JSA, toolbox meetings, permits, and required safety controls are implemented. ● Review significant incidents and ensure proper RCA and corrective actions. ● Identify operational and commercial risks and establish mitigation plans. 8. Performance Management & Reporting ● Establish and monitor account KPIs and operational dashboards. ● Review PM compliance, CM response/resolution, SLA performance, documentation, billing, revenue, and customer satisfaction. ● Provide management with accurate and timely account performance reports. ● Drive action plans for underperforming regions, teams, or processes. ● Conduct periodic performance reviews with Cluster Managers and key stakeholders. 9. Process Improvement ● Develop and implement standardized account processes and workflows. ● Improve PM, CM, documentation, billing, procurement, and escalation processes. ● Drive digitalization and data-driven monitoring of account performance. ● Identify recurring operational issues and implement sustainable solutions. ● Promote the principle of: Location: On-site –Pasay, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. 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If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.