Program Manager

Patrick Industries, a publicly traded company headquartered in Elkhart, Indiana, invites you to join a team of dedicated Team Members who are passionate about delivering high-quality products and exceptional customer service. As a leading solutions provider serving a diverse range of markets across the United States, our commitment to innovation, quality, and sustainability has positioned us as a high growth, diversified and empowered Team of more than 10,000! Your adventure awaits! At Marine/Design Concepts, a division of Patrick Industries, we deliver precision-engineered FRP tooling and components, supported by customized engineering solutions for the marine industry and specialty composites partners. Our commitment to safety, quality, and precision ensures that every component meets rigorous standards and is delivered with the reliability our customers expect. The Program Manager is responsible for the overall initiation, planning, monitoring, and successful completion of complex, multi-phase customer projects. This position oversees projects involving engineering, procurement, fabrication, tooling, and composite manufacturing activities, ensuring that all deliverables meet established scope, schedule, quality, and budget requirements. Serving as the primary point of contact for assigned customers, the Program Manager develops and maintains strong customer relationships, manages expectations, coordinates internal and external resources, and ensures customer satisfaction throughout the project lifecycle. The ideal candidate will have experience in composite manufacturing, fiberglass construction, or tooling, along with strong business acumen, organizational skills, and the ability to manage multiple technically complex projects simultaneously. Essential Job Functions & Responsibilities Develop project quotations and proposals for existing and prospective customers, including comprehensive project cost estimates. Build and maintain long-term customer relationships through consistent communication, responsiveness, and follow-through. Represent the company at industry trade shows, customer meetings, and site visits to support business development and customer relationships. Serve as the primary point of contact for assigned customers and provide regular project updates, addressing concerns and managing expectations. Work closely with Project Coordinators and cross-functional departments to establish project scope, objectives, schedules, budgets, and deliverables. Ensure project proposals, contracts, statements of work, and objectives are clearly defined and documented. Monitor project progress, costs, schedules, and customer expectations to ensure projects remain within established budgets and timelines. Negotiate and manage changes to project scope, schedules, and costs with customers and subcontractors, including the preparation and approval of change orders. Coordinate communication and action plans among management, engineering, manufacturing, quality, procurement, and customers. Review engineering drawings, specifications, and design changes, evaluating manufacturability, tooling complexity, cost, and schedule impacts. Identify and address potential project and manufacturing risks, including capacity constraints, design changes, material availability, and production delays. Develop and implement corrective actions and mitigation strategies to minimize project disruptions. Prepare and present project status reports, financial updates, and progress reviews to management and customers. Coordinate project closeout activities, including contract completion, final deliverables, and formal customer acceptance. Identify secondary market opportunities for fiberglass reinforced tooling or fiberglass reinforced manufactured parts. Support operational development and advancement of standards pertinent to our business. Required Qualifications Bachelor's degree in Engineering, Manufacturing, or a related technical field, or equivalent industry experience. Experience in composite manufacturing, fiberglass construction, tooling, or a related manufacturing environment. Demonstrated ability to manage complex projects involving multiple departments and competing priorities. Strong understanding of manufacturing processes, project planning, scheduling, and cost management. Excellent communication, organizational, negotiation, and problem-solving skills. Ability to identify and resolve project-related issues while managing changing priorities. Ability to communicate effectively with customers, management, engineering, manufacturing personnel, and suppliers. Preferred Qualifications Experience with CNC machining, composite layup processes, and tooling materials. Knowledge of fiberglass and FRP manufacturing processes. Experience with project estimating, budgeting, and contract management. Previous experience managing customer programs within the marine or specialty composites industry. Physical & Work Environment Requirements Ability to work in a manufacturing environment with exposure to machinery, tooling, fiberglass, and composite materials. Occasional travel to customer and supplier locations as required. Regular travel between company facilities to support project coordination and operational requirements. Occasional travel to OEM partner facilities in support of current and future opportunities. Ability to participate in customer meetings, production reviews, and project-related site visits. At Patrick Industries, BETTER Together is our commitment to being our best while striving to bring out the best in one another as we join forces Individually, as Teams, with our Business Units, with our Customers, our Communities and within our entire Patrick family. Patrick is an Equal Opportunity Employer .