Program Operations Manager

We are looking to add a Program Operations Manager to our UK team. This is a high-impact role for someone who thrives at the intersection of strategy and execution. You’ll lead complex program launches across our education partners, optimize performance for growth and retention, and build lasting relationships with both customers and operator partners. Simply put—you’ll be the driving force behind operational excellence at scale. What You’ll Do: Oversee and manage the operational delivery of a portfolio of education programs including client and operator performance management, acting as the day to day contact. Maintain exceptional service levels and drive KPIs, focusing on safety, compliance, and customer satisfaction across clients and operators. Become experts in ground transport, working with the Customer Success Manager to propose optimizations, to improve Program efficiency and net revenue. Work closely with our operator partners who deliver our programs by building strong relationships with them to enable growth and scale. Responsible for the successful completion of launch implementation. Manage the change request process with Service Delivery and Support teams. Responsible for working collaboratively with the Customer Success Manager to ensure all P&L is aligned across operators and clients at month end. Travel to various client sites and operator partners Who You Are: Account Manager: Proven track record of building, nurturing, and managing strategic relationships with external partners and stakeholders. Structured & Analytical Problem Solver: Demonstrates a highly organised and methodical approach to tackling complex operational challenges. Cross Functional Collaborator : Communicates proactively and works seamlessly across internal and external teams. Adaptable: Thrives working independently, effectively prioritizing multiple high-urgency tasks in a deadline-driven business environment. Growth Oriented and Innovative : Highly resilient and proactive, continuously seeking new strategies and motivated to try new things. Quality-Focused: Strong attention to detail with a track record of maintaining high compliance standards and leveraging metrics to guide decision making. Bonus Points If You Have: Experience in passenger transport, compliance or being part of growing a startup. Demonstrated examples of performance management of clients, services or partners and understanding / experience in compliance and administration. Why Zeelo? Mission-driven work: Every commute we power helps reduce CO₂ emissions and makes work more accessible especially in areas with limited public transport Global exposure: Be part of a 120+ person team across the US, UK, and Spain Best-in-class tech: Our platform is redefining how organizations move their people Supportive Benefits: Pension, Life Assurance, Private Medical coverage, 26 days annual leave plus your birthday off and a £250 learning stipend. Social events throughout the year as well as lunch club Fridays! Zeelo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Zeelo, we’re on a mission to revolutionize how frontline workers commute by delivering reliable, sustainable, and scalable transportation solutions. We partner with global leaders like Amazon, Barclays, and UPS, and we’re expanding after a successful Series B raise. If you’re passionate about building solutions, working in a scaling organization, and seeing the direct impact of your work—this is your seat on the bus.