Project Manager

Position: Project Manager Job Description: SiliconExpert is seeking a results-driven and customer-focused Project Manager to lead and support the delivery of our professional services projects. The ideal candidate will manage the full project lifecycle, working closely with cross-functional teams, customers, and stakeholders to ensure timely, high-quality, and customer-aligned solutions. Key Responsibilities: Manage Professional Services projects with a focus on execution, coordination, and customer satisfaction Define, track, and manage project scope, timelines, risks, and deliverables Lead the implementation of custom solutions tailored to customer objectives Ensure quality assurance of deliverables in alignment with project scope Facilitate effective meetings with internal stakeholders and customer teams Communicate clearly and effectively across departments and with external partners Provide regular project updates and performance reports to stakeholders and leadership Oversee project progress, monitor KPIs, and flag potential risks proactively Track and resolve customer feedback with a strong focus on satisfaction Enhancing solutions based on customer feedback and evolving needs Translate customer experience insights into product and engineering feedback loops Collaborate closely with Sales to ensure exceptional service delivery and maintain high customer satisfaction Partner with customers and Sales on renewals, service add-ons, and presales activities, including identifying customer needs and supporting solution discussions Understand the full suite of professional services offerings and help identify upselling opportunities aligned with customer needs Delivering projects on time or ahead of schedule, maintaining high quality standards Conduct post-delivery evaluations based on deliverables’ completeness, quality standards, and customer survey feedback Required Skills and Qualifications: Proven experience (2+) in managing internal and/or customer-facing projects Working knowledge with tools like Jira, Redmine, Confluence, and the MS Office Suite Familiarity with AI tools, data analytics, and automation, with a willingness to adapt to the company’s strategic direction in AI and automation and continuously developing relevant skills Strong ability to manage cross-functional communication and collaboration Proven experience in customer-facing environments and handling feedback effectively Excellent organizational and time-management skills Ability to communicate effectively in English, both verbally and in writing Ability to lead both technical and non-technical discussions. Work under pressure and Ability to work on tight deadlines. Familiarity with quality assurance practices in service delivery is a plus Experience in the electronics industry and component-level data services is a plus Experience in creating data services analytics reports is a plus PMP or equivalent certification is a plus Education: B.E. In Electronics, or Electrical engineering is a must. Location: EG-Cairo, Egypt (Al Emdad & Al Tamween) Time Type: Full time Job Category: Engineering and Technology