Project Officer

Project Officer Location – Parramatta & Hybrid Employment type – 3 x Ongoing opportunities, Full-Time Salary – $116,981 - $129,492 p.a. + superannuation and annual leave loading Flexible work practices including work from home, flexible working hours, 35-hour week and flex leave Your role As a Project Officer, you will lead data quality and remediation activities within ChildStory, working closely with frontline staff, managers and stakeholders to strengthen recording practices, improve system capability and support compliance with operational requirements. This is an excellent opportunity for a data-driven professional who enjoys partnering with operational teams to deliver meaningful improvements that support informed decision-making and better outcomes for children, young people and families. What you’ll do As a Project Officer, you will play a key role in improving the quality, accuracy and reliability of critical child protection information across NSW. You will analyse data trends, identify opportunities for improvement, coordinate remediation initiatives and contribute to the successful implementation of ChildStory enhancements and business changes. Your primary responsibilities will include: Review, investigate and remediate ChildStory data quality issues across operational districts, ensuring records are accurate, complete and compliant with departmental recording requirements. Analyse ChildStory data, reports and trends to identify recurring recording issues, emerging risks and opportunities for improvement, providing actionable insights to support service delivery and compliance outcomes. Partner with frontline staff, managers and operational teams to resolve complex system and recording issues, providing practical advice and guidance on ChildStory processes and requirements. Coordinate and monitor data remediation activities from identification through to resolution, tracking progress, reporting outcomes and ensuring agreed actions are completed within required timeframes. Deliver targeted coaching, training and capability-building initiatives that improve system use, recording accuracy and data quality practices across Child Protection and Permanency Services. Support the implementation of ChildStory system enhancements and business process changes by communicating updates, gathering user feedback and promoting effective adoption across operational teams. Prepare high-quality reporting, briefs and recommendations that measure improvements in data quality, monitor compliance against standards and inform continuous improvement initiatives. What we’re looking for Uses analytical thinking and sound judgement to identify data quality issues, uncover trends and contribute to practical solutions that improve business outcomes. Builds effective working relationships and collaborates with a diverse range of stakeholders to achieve shared goals and improve service delivery. Communicates information clearly and confidently, adapting their approach to support different audiences and encourage understanding and engagement. Enjoys coaching and supporting others, helping to build capability, confidence and consistency in system use and data recording practices. Demonstrates strong organisational skills and can manage competing priorities while maintaining attention to detail and delivering quality outcomes. Takes a proactive approach to continuous improvement, identifying opportunities to enhance systems, processes and ways of working. Download the role description . To apply directly via the DCJ Careers site click here . Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 1 targeted question below with a brief outline on how you meet the capabilities and requirements of the role Give us an example of how you have modified your style or approach in order to work or communicate more effectively with someone. How did you recognise that a different approach was needed? What was the outcome? Applications close 18 November 2026 at 11:59pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kelly Littler on 0455 068 652 or at kelly.littler@dcj.nsw.gov.au. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Kirsten Wafer on 02 9765 3844 or via kirsten.wafer@dcj.nsw.gov.au. Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website . Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience