Quality and Compliance Manager

About Us For 40 years, Zetron (a Codan Company) has delivered interoperable end-to-end command & control systems across multiple industries and international markets. With over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries, we are an established global leader in connecting communications centres with field operations, personnel, and constituents. Zetron has more than 400 employees worldwide, including additions to its development, services, sales, support and back-office teams. Zetron is headquartered in Redmond, Washington (USA), with operations throughout the United States such as Knoxville, TN, Canada, the United Kingdom, and Australia to serve its growing global customer base in more than 80 countries around the world. About the Role The Quality and Compliance Manager is a hands-on senior specialist responsible for leading Zetron's certification, audit and compliance assurance activities across its EMEA operations. The role owns the EMEA certification programme, internal audit programme and organisational readiness schedule, working with functional teams to demonstrate compliance with applicable standards, legislation, regulatory requirements and customer commitments. The successful candidate is also expected to undertake the formal appointment as Data Protection Officer for Zetron Limited, covering its EMEA entities and operations. The role provides independent data protection oversight, advice and assurance, with direct access to the Vice President and General Manager International Regions and the EMEA Management Team. This is a hands-on individual specialist position with no direct reports. The postholder will personally conduct audits, maintain key compliance documentation and influence managers across the business. EMEA is the primary focus, with occasional support for wider Zetron or Group compliance and assurance activities where required. Key Responsibilities As Quality and Compliance Manager, you’ll take ownership of our EMEA certification and audit programmes, helping teams maintain effective management systems and meet their compliance obligations. You’ll be responsible for: Managing the certification programme, internal audit schedule and readiness for external audits across ISO 9001, ISO 27001, ISO 20000-1, ISO 22301, ISO 14001 and RISQS. Personally conducting internal audits, coordinating external certification audits and managing relationships with certification bodies. Reporting audit findings, raising corrective actions and working with managers to verify effective resolution, escalating concerns where necessary. Maintaining quality and compliance documentation and guiding teams on the controls and evidence required within their areas. Undertaking the formal Data Protection Officer appointment, providing independent advice and oversight on data protection risks, policies and working practices. Advising on Data Protection Impact Assessments, overseeing Records of Processing Activities and coordinating responses to data subject requests and potential personal data breaches. Monitoring changes to relevant standards, legislation and customer requirements, translating these into practical guidance for the business. Providing clear reporting to the EMEA Management Team on certification status, compliance risks, audit findings and outstanding actions. Supporting business continuity exercises, environmental management, local UK health and safety compliance assurance and reviews of our UK Carbon Reduction Plan. Coordinating RISQS audit readiness and supporting compliance requirements for selected customer projects and supplier audits. Building compliance awareness through practical advice, briefings and training. Required Experience We’re looking for someone with: Practical experience working with ISO 9001 and ISO 27001 management systems, certification requirements and audit programmes. Experience conducting internal audits, supporting or coordinating external audits and following corrective actions through to completion. An understanding of UK GDPR and data protection principles, with the willingness and ability to develop the expertise needed to undertake the DPO responsibilities. The ability to interpret standards and compliance requirements and turn them into clear, practical actions. Strong communication and influencing skills, with the confidence to challenge constructively and secure action from busy stakeholders. Good organisational, analytical and reporting skills, with the ability to manage competing priorities and work independently. Sound judgement, integrity and discretion when handling sensitive or confidential information. The ability to meet Baseline Personnel Security Standard (BPSS) screening requirements. We welcome applications from established quality and compliance professionals, as well as those ready to step up from a broader team into a role with greater ownership. Strong ISO certification and audit experience is the priority, with flexibility around the depth of previous DPO experience. Beneficial Experience The following would be helpful: Experience with ISO 14001, ISO 20000-1, ISO 22301 or RISQS. Previous responsibility for data protection or a formal DPO appointment, including practical experience of privacy assessments, processing records, data subject requests and breach assessment. A recognised ISO auditor qualification or data protection qualification, such as IAPP or BCS. Experience in software, technology, engineering, public safety, the public sector or another regulated environment. Experience supporting integrated management systems or compliance activities across multiple countries or locations. Benefits: Located in Hull our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. Zetron embodies the values of those who work here, embraces diversity, and offers a comfortable and casual atmosphere where people work hard and feel a part of the organisation. At Zetron we not only create and stand behind products that help save lives, but our employees are also offered a competitive compensation and benefits package, including: Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days. 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs #IND2