Quality Assurance Analyst I

Tasks Key responsibilities include the following areas: Develops training material and effectively delivers training on tools and processes as well as soft skills during the transition and steady state period of a project Works on quality assurance activities for selected processes, tools and reporting following the quality assurance plans Conducts audits and reviews/analyses data and documentation Assists in the development of systematic approaches for assuring high quality services Integrates and aligns the processes that will best achieve the desired results Makes continual improvement of products, processes and systems Executes all QA plan initiatives based on defined quality criteria that meet Client expectations Assures continuous improvement in quality via quality check findings, coaching, calibration, etc. Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance Provides guidance and participates in the performance of audit procedures Provides Coaching/Training on the QA findings + refresher trainings; Knowledge, Skills and Experience. Essential: Interest in Quality Assurance, Coaching and/or Training, any experience in these areas would be an asset Minimum 2 years’ experience in a fast-paced, demanding, high growth organisation Excellent/fluent writing, spelling and grammar skills in English – advanced level Excellent communication ability including written and oral presentation skills. Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs Ability to think in creative and innovative ways Ability to transmit information. Strong Critical and analytical skills are a must to perform quality control and audit procedures Strong PC knowledge including related PowerPoint/Excel/Microsoft and CRM systems Natural ability to work collaboratively with others and a communication style that is open and transparent Work with remote team(s) Adaptable style that is comfortable within a high-energy, action-oriented culture Independence of judgment, constructive approach to challenges and collaborative way of addressing issues, aiming at constructive solutions’ finding Proactive approach in addressing issues long-term and implementing long-lasting solutions.