Quarantine Supervisor

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. SUMMARY: The Quarantine Supervisor is responsible for overseeing day‑to‑day warehouse operations across assigned shifts, teams in accordance with company standards. This role provides leadership direction and hands-on support to team members while maintaining productivity, quality and compliance across all processes. Essential Duties and Responsibilities: Supervise daily quarantine operations to ensure product holds, inspections, releases, and dispositions are handled accurately and on time. Ensure quarantined materials are properly identified, labeled, segregated, secured, and documented in accordance with company procedures and customer requirements. Monitor quarantine inventory in the WMS or tracking system to maintain accurate records of product status, location, quantity, and disposition. Coordinate with Operations, Quality, Inventory Control, Customer Service, and Transportation teams to resolve quarantine issues and minimize operational delays. Lead, coach, train, and assign work to quarantine team members to ensure safe, compliant, and efficient execution of responsibilities. Ensure compliance with safety standards, customer requirements, regulatory guidelines, sanitation expectations, and company policies. Serve as the escalation point for quarantine-related issues, including unauthorized movement, delayed releases, inventory discrepancies, and customer concerns. Track and report quarantine performance metrics such as hold aging, release timeliness, inventory accuracy, audit findings, and productivity. Conduct routine inspections of quarantine areas to verify proper housekeeping, 5S, product segregation, labeling, and access control. Support internal, customer, and regulatory audits by providing documentation, explanations, corrective action updates, and process evidence. Communicate quarantine priorities, status updates, risks, and process changes to leadership and cross-functional partners. Promote a culture of safety, accountability, quality, compliance, and continuous improvement within the quarantine operation. QUALIFICATONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Education & Experience: Bachelor’s degree preferred, or a related field preferred. Minimum 3 years of progressive warehouse or distribution operations experience. Prior experience supervising frontline operations staff in a high‑volume or complex warehouse environment strongly preferred. Required Skills and Abilities: Ability to read, interpret, and apply business documents, technical procedures, company policies, and regulatory requirements. Strong written and verbal communication skills, including the ability to prepare reports, business correspondence, procedures, and present information to managers, customers, clients, and team members. Effective interpersonal skills with the ability to manage multi-party communications, negotiate, resolve customer claims, and support cross-functional issue resolution. Ability to perform basic mathematical calculations and interpret operational data such as graphs and reports. Strong reasoning and problem-solving skills with the ability to follow written and verbal instructions, analyze data, resolve standardized and complex issues, and maintain accuracy in paperwork and transactions. Proficiency with Microsoft Office and the ability to learn and effectively use job-related software systems, including WMS, move management, timekeeping, HRIS, RF scanners, and SAP. Strong planning, organization, and time management skills with the ability to prioritize, re-prioritize, multitask, manage workflow, meet deadlines, and adapt to changing operational needs. Certified or eligible to operate powered material handling equipment as required. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical/Environmental Demands: Outdoors and indoor environment with adequate ventilation. Exposure to vibration, improperly illuminated or awkward and confining workspaces. Working above ground level where the possibility of falling exists. Frequent lifting and carrying of items. Loud noises typical Physical Activity Level: While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 50 pounds unassisted. The employee must be able to carry and climb a ladder. Must be capable of standing and walking for extended periods (at least 2 hours straight, four times in an 8-hour day) Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis. Must be able to use hands and feet simultaneously and for repetitive movements. Other Duties & Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.