Receptionist - Durant Clinic Administration

Job Purpose or Objective(s): As a Receptionist, you will welcome and direct guests appropriately with the goal of improving guest satisfaction. You will report to the Supervisor or Manager. PG04 - Full Time | Durant Health Clinic Administration | Schedule: Monday through Friday 8:00am to 4:30pm | Weekly Earned Wage Access is an Option for this Position | Primary Tasks: 1. Welcome guests by greeting them at the front desk, announcing visitors and directs them to proper location. 2. Answer all calls, both internal and external, into the primary facility and main phone lines while meeting all departmental service standards. 3. Create an inviting atmosphere and a good relationship with each guest and caller to the campus. 4. Log all special requests and alerts to the appropriate department to ensure the guest’s expectations are exceeded. 5. Explain available services and make referrals. 6. Maintains accurate call data for reporting. 7. Direct overflow calls from other in-house call centers as needed. 8. May coordinate with other departments on scheduling conference rooms or receiving mail deliveries. 9. Ensure patient privacy in accordance with Choctaw Nation Health Services Privacy and Security Code regulations. 10. Perform other related duties as assigned. Required Education and Experience: · Good telephone and verbal communication skills · Experience with Microsoft Office · Ability to display professionalism, guest focused, organized, handles pressure and is informative 1. Welcome guests by greeting them at the front desk, announcing visitors and directs them to proper location. 2. Answer all calls, both internal and external, into the primary facility and main phone lines while meeting all departmental service standards. 3. Create an inviting atmosphere and a good relationship with each guest and caller to the campus. 4. Log all special requests and alerts to the appropriate department to ensure the guest’s expectations are exceeded. 5. Explain available services and make referrals. 6. Maintains accurate call data for reporting. 7. Direct overflow calls from other in-house call centers as needed. 8. May coordinate with other departments on scheduling conference rooms or receiving mail deliveries. 9. Ensure patient privacy in accordance with Choctaw Nation Health Services Privacy and Security Code regulations. 10. Perform other related duties as assigned. · Good telephone and verbal communication skills · Experience with Microsoft Office · Ability to display professionalism, guest focused, organized, handles pressure and is informative