Registered Service Manager

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Local Service Manager Clover Court, Clapham Road South, Lowestoft, NR32 1RB £44,471 per year Rising to £46,694 per annum after 12 months, subject to satisfactory performance 37.5 Hours per week Lead with purpose, inspire independence We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Local Service Manager to our vibrant CQC-registered disability service at Clover Court, Clapham Road South, Lowestoft, NR32 1RB. Why join us? At Sanctuary Supported Living, we believe great managers deserve great support. As a Local Service Manager, you'll be backed by a network of specialist teams covering Quality and Excellence, Learning and Development, HR and Recruitment, Health and Safety, Finance, Business Support and more, giving you access to expert advice and practical support whenever you need it. You'll have opportunities to learn, grow and develop your career through continuous professional development, while working alongside experienced leaders and colleagues who are passionate about making a difference. As an Investors in People Platinum employer, we're committed to creating an environment where people feel valued, supported and empowered to thrive, helping you build a rewarding career while delivering exceptional outcomes for the people we support. About the service and your role Clover Court is a purpose-built supported living service in Lowestoft, providing 20 one-bedroom apartments for adults with physical disabilities. The service combines personalised care and support with innovative assistive technology, helping people to live as independently as possible while achieving their goals and enjoying a great quality of life. As Local Service Manager, you'll lead the day-to-day running of the service, inspiring and developing a dedicated team to deliver outstanding support. You'll build strong relationships with customers, families, commissioners and partner agencies, ensuring the service continues to provide exceptional outcomes. Alongside managing budgets and financial performance, you'll oversee occupancy and the effective marketing of voids, while maintaining high standards of health and safety and regulatory compliance. Your skills Experience in a managerial role within a similar service NVQ Level 5 in Health and Social Care or equivalent Strong leadership, problem-solving and communication skills Ability to work calmly under pressure and support people in a personalised way Knowledge of CQC regulations and confidence working with partners Confident using IT systems and experienced in supporting people with disabilities Your rewards You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays) , occupational sick pay linked to length of service, and a pension scheme matched up to 7% , we’ve created a package to help you thrive: Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling Company-paid life insurance Enhanced Parental leave arrangements and annual leave purchase scheme Company-funded training and ongoing career development opportunities Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements Some rewards are subject to a qualifying period or other criteria – visit our website for more information. Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials. #SancSLiving Before you apply We can only accept applications from individuals with the right to work in the UK. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch. Internal candidates should apply via their internal careers account. We may close this advert early, so please apply as soon as possible. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.