Remote Customer Service Rep

We are a specialized provider of life and supplemental benefits, trusted by over 40,000 labor unions and associations across North America. For more than 60 years, we’ve supported working families by offering insurance solutions tailored to their unique needs — and now, we’re expanding our team.This is a remote position where you’ll play a key role in guiding members through their benefit options and helping them secure long-term financial protection.Position Summary:You’ll be working exclusively with union members who have requested coverage information — no cold calls or random outreach. Your role is to educate, inform, and help clients enroll in the programs that best suit their families.Key Responsibilities:Conduct scheduled phone or video consultations with union membersProvide clear explanations of available benefit optionsAssist clients in completing their applications accuratelyMaintain thorough records and ensure compliance standards are metParticipate in ongoing training and leadership development opportunitiesWhat You’ll Need:Strong verbal communication and interpersonal skillsA professional, client-first attitudeBasic computer literacy and comfort with video platformsAbility to manage your own schedule and work independentlyPrior customer service or consultative sales experience is a plusMust be legally authorized to work in the U.S. or CanadaWhat You’ll Receive:Weekly pay with performance-based bonusesFull health benefits after 90 daysFlexible, remote work schedulePaid training and advancement opportunitiesIncentive trips to top destinations (Cancun, Las Vegas, Bahamas, etc.)A supportive and mission-focused team culture