Remote Customer Service Representative (Entry-Level)

Who We AreWe’re a people-first organization on a mission to protect families and empower careers. For more than 60 years, we’ve helped working-class individuals across North America secure their financial futures — while giving our team the tools, training, and flexibility to build a career that fits their life.What sets us apart isn’t just what we do, but how we do it. We value integrity, growth, and community. Every member of our team plays a key role in creating a supportive, growth-oriented culture where success is earned through effort, teamwork, and purpose.Through partnerships with unions, associations, and community organizations, we’ve built a reputation for delivering benefits people can trust. As we continue to expand, we’re looking for motivated professionals who want to make an impact while developing a meaningful, long-term career.What You’ll Be DoingIn this role, you’ll be the first point of contact for families who rely on us for protection and peace of mind. Your focus will be helping them understand their benefit options, answering questions, and ensuring they feel confident about their coverage.This isn’t a call-center job — it’s an opportunity to educate, connect, and make a difference. You’ll guide clients through important decisions, making sure every interaction is clear, respectful, and helpful. Over time, you’ll build relationships that last and contribute to the financial security of the people you serve.Day-to-Day ResponsibilitiesConnect with clients to review their benefits and address questions or updatesSimplify complex coverage details so families can make confident decisionsMaintain consistent follow-up and personalized communicationWork closely with leadership to improve systems and client experienceParticipate in training, mentorship, and ongoing professional developmentWho Thrives HereExcellent communicators who genuinely enjoy helping othersOrganized, dependable self-starters comfortable working remotelyTeam players who bring a positive attitude and strong work ethicIndividuals eager to learn, grow, and take on new challengesMust be legally authorized to work in Canada or the United StatesExperience in customer service, sales, or insurance is helpful — but not required. We’ll provide all the training and guidance you need to succeed.Why You’ll Love It HereFreedom to work from anywhere with a fully remote setupWeekly pay and monthly bonuses based on performanceHands-on mentorship and skill development from experienced leadersClear advancement opportunities with real potential for growthA mission-driven culture built on support, collaboration, and purposeThe chance to make a real difference in the lives of families every day