Remote Customer Service Representative (Entry-Level)

About UsWe’re more than an insurance organization — we’re a community built on purpose. For over six decades, our mission has been simple: to help families protect their futures while empowering ambitious individuals to create fulfilling, flexible careers.Our foundation is built on integrity, growth, and people. We believe success happens when motivated individuals are supported, challenged, and trusted to reach their full potential. That’s why we’ve created an environment that encourages learning, rewards hard work, and values teamwork above all.By partnering with unions, associations, and local organizations across North America, we’ve earned the trust of thousands of families who rely on us for lasting financial protection. As our reach expands, we’re looking for driven, compassionate professionals who want to make a difference while building a meaningful career.Your RoleAs a representative, you’ll be the connection between our organization and the families we serve. Your responsibility is to ensure each client understands their benefits and feels confident about their coverage — all while delivering exceptional service and genuine care.You won’t be cold calling or working from a script. Instead, you’ll focus on education, clarity, and trust, helping families make informed decisions about their financial well-being. Every conversation is an opportunity to make a lasting impact.What You’ll DoCommunicate with clients to review benefits and provide clear explanationsGuide families through updates, options, and claims with empathy and professionalismFollow up consistently to maintain trust and ensure satisfactionCollaborate with leadership to enhance processes and client experienceTake part in ongoing training and mentorship to strengthen your skillsWho You AreA strong communicator who connects easily with peopleDependable, organized, and comfortable working independentlyMotivated to grow personally and professionallyTech-savvy and adaptable in a remote work settingLegally eligible to work in Canada or the United StatesExperience in customer service, sales, or insurance is an advantage but not required — we’ll teach you everything you need to succeed.What You’ll GainRemote flexibility — work from anywhere with a supportive online environmentWeekly pay and performance bonuses to reward your effortOne-on-one mentorship and step-by-step training from proven leadersReal opportunities for advancement and leadership developmentA collaborative culture built on growth, purpose, and communityThe satisfaction of helping families achieve peace of mind every day