Remote - Entry Level Customer Service

About UsFor generations, we’ve partnered with unions, credit unions, and associations across Canada to deliver permanent benefits that families depend on. Our mission is to provide working families and their children with lasting protection and peace of mind. As we expand, we’re searching for driven individuals who want to grow their careers while making a meaningful difference.The OpportunityWe’re hiring entry-level representatives to guide members through their benefit options and ensure ongoing support. This role is ideal for individuals who enjoy teamwork, clear communication, and professional growth — all within a flexible, remote-first environment.ResponsibilitiesMeet with members virtually (Zoom/phone) to review benefit requestsExplain coverage options and answer questions clearlyProvide follow-up service and maintain strong client relationshipsComplete applications and records with accuracy and detailCollaborate with teammates and share ideas to improve processesRequirementsEligible to work in the U.S.High school diploma or equivalent (college experience an asset)Customer service, sales, or team-based experience is helpful but not requiredComfortable using Zoom and online tools with attention to detailStrong communication skills — written and verbalPreferred SkillsTeam-oriented mindset with a collaborative approachAbility to adapt quickly in changing environmentsOrganized, reliable, and self-motivatedConfident using digital platforms to engage with clientsWhat We OfferComprehensive benefits including dental, prescription, travel insurance, and life coverageRemote flexibility — design a schedule that fits your lifeIncentives & recognition with bonuses and annual trips (Bahamas, Cancun, Las Vegas, and more)Career growth with structured training and leadership developmentSupportive culture where your contributions are valued and rewarded