Resident Services Assistant, Sedona Suites HCMC

JOB DESCRIPTION Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests Perform accurate check ins and check outs of guests daily Answer the telephone in a timely and professional manner Reviews the arrival list daily and assists in preparing and distributing welcome amenities Escort VIPs to their rooms and check them in before their arrival Attends promptly to customers' inquiries and assists them with their needs Listen to guest’s complaints or concerns and resolve their issue in a timely manner When it comes to complaints, provide solutions to their issues or concerns Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift Promote a safe working environment Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards Comply with the Hotel Policies, Procedures and Code of Ethics Performs any additional tasks which are assigned by management. JOB REQUIREMENTS Education: Graduate in Hospitality Management or Equivalent Language: English / Vietnamese, written, spoken and reading proficiency in the English language Computer: Microsoft office Experience: Minimum two years of hotel in the position Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests Have good listening skills Have good problem solving skills with attention to details, patience to stay polite, even in stressful situations Should be able to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guest Be willing to take on additional responsibilities whenever there is a need, and should be able to build professional and healthy relationship with the internal members as well as customers. BUSINESS SEGMENT Real Estate PLATFORM Operating Division