Retail Sales and Service Manager

Looking for stability? Join Woodgrain! We’re growing fast and offering lifetime careers in a supportive work environment. About Woodgrain: Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated. Summary: The Retail Sales and Service Manager is responsible for leading a team of Retail Sales and Service representatives who are responsible for driving profitable Retail special order sales through the pro desk, millwork desk and Retail Pro ales teams within the New England area. In addition, this leader will partner with Home Depot stores to drive appropriate merchandise execution for stock programs. As manager, you will coach and work with your team to exceed annual sales budgets. The retail sales and service manager will be a leader and mentor who allocates time to develop their team’s professional skillsets, through monthly coaching calls and regularly scheduled observation ride along calls. Essential Duties and Responsibilities include, but are not limited to the following: Achieve and/or exceed budget and growth goals for sales team: Oversee budget and goal creation for sales team. Oversee strategy to achieve budget and goals. Increase market share annually. Developing sales team: Coaching the 5-phase sales process and skills used throughout the sales process. Identify team’s professional development needs. Spends appropriate time in the field (40-60%) to observe and assist in sales calls. Sets clear expectations and holds team accountable to Woodgrain standards. Strategic Focus: Demonstrates a strategic perspective. Help set and execute retail national account team strategies. Sets short-term and long-term areas of focus for their markets. Networking and Relationships: Develop relationships with key store and pro leaders and associates. Develop relationships with retail regional field merchants and store managers within service area. Support Woodgrain Core Values: Integrity – We are honest and believe in doing the right thing every time. Safety – We chose to place safety above all and keep each other safe. Servant Leadership – We lead best by serving and understanding others. Respect for People – We treat others as we would like to be treated. Customer Focus – We listen and exceed customer expectations. Support the sales team’s effort to ensure customer satisfaction: Effectively communicate the needs of customers to necessary departments including Retail National Accounts team, operations, transportation, and marketing. Key Behaviors for Success: Results oriented. Builds trust and respect – Works well within other functional departments. Understands market and customer perspective. Curiosity. Leader. High sense of urgency. Accountable and drives accountability. Act with long-term perspective. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor’s Degree in Business related field is preferred with five to ten years of sales or management related experience and/or training preferred. Other Skills and Abilities: The Sales Manager must have a competitive attitude and desire to succeed in a competitive environment. The employee should be skilled at Microsoft Windows, Word, Excel, and PowerPoint. They should have the ability to prioritize daily workflow, multitask and meet deadlines. They should have accuracy, discretion, excellent communication skills both oral and written, and attention to detail a must. The Sales Manager must have time management skills, be self-motivated and aggressive, be able to build relationships, and always maintain a positive attitude. Visibility requires maintaining a professional appearance and providing a positive company image to the public. This position requires significant travel with overnight stays. This requires the possession of a valid state driver’s license. Supervisory Requirements: This position manages a team seven or more outside sales representatives and has direct responsibility for the store service and special order and pro sales within the Lowe’s service area Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee must be able to lift, cull, or inspect material on a daily, weekly, or monthly basis. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job and can fluctuates between travel to Lowes store locations, a remote office environment, and in-office environment and industry events. Summary of Company Benefits: Health, Dental, and Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) 401(k) with a Company Match Group Term Life Insurance and AD&D Employer Paid Long-Term & Short-Term Disability Voluntary Supplemental Hospital and Accident Plans Employee Assistance Program 8 Company Paid Holidays & 1 Floating Holiday Paid Time Off (PTO) Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test. All legitimate Woodgrain job opportunities must be applied for through our official Applicant Tracking System at jobs.woodgrain.com or through our partnership with Indeed using their "Apply with Indeed" feature. Woodgrain will never ask candidates for money to cover hiring costs. Woodgrain does not charge any fees for job applications or hiring procedures.