Retail - Technology - Advisor

Retail - Technology - Advisor We are seeking an individual who understands the realities of running a busy grocery retail operation and can confidently engage with retailers to support both operational and technology-related initiatives. The ideal candidate will be commercially focused, customer-centric and passionate about helping retailers improve their businesses through the effective use of technology and operational best practices. Roles and Responsibilities • Support retailers and store teams with day-to-day queries relating to retail technology and store systems. • Build strong relationships with independent retailers and company-operated store teams to understand operational challenges and identify opportunities for improvement. • Assist in the delivery of retail technology projects across areas such as EPOS, store networking, digital retail solutions and back-office systems. • Coordinate with internal teams and third-party suppliers to ensure stores receive effective and timely support. • Act as a key contact between retail operations and technical teams, translating store requirements into practical business solutions. • Support the implementation of new technologies, processes and initiatives within stores. • Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity. • Assist with training and supporting store personnel in the adoption of new systems and technologies. • Participate in project planning, implementation and rollout activities across the retail estate. • Develop and maintain operational procedures, user guides and support documentation. • Contribute to business improvement initiatives that enhance retailer engagement and operational performance. • Other projects as directed by management. • Travel nationwide to support stores, projects and retailer engagement activities as required. Skills & Experience · Extensive Management experience within grocery retail, convenience retail, FMCG or multi-site retail operations. · Understanding of Retail Technology, networking and overall IT. · Understanding of KPIs and SLAs with proven ability to adhere to them. · Experience working with retail systems such as EPOS, self-service solutions, back-office systems or electronic ordering platforms. · Ability to demonstrate a high level of ownership and project management. · Strong analytical skills, resolution management, organisational skills and excellent time keeping skills. · Strong verbal, written communication, presentation and interpersonal skills and to be able to report clearly back with updates to management. · Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to meet deadlines. · Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability. · Flexibility and adaptable in the approach to customer/business needs. · Proactive and energetic in the work environment, seeking to get things done and deal with a variety of tasks and projects. · Must have a full clean driver’s license.