Returns Associate

Responsibilities Returns Department Support: ● Scan, sort and organize returns inventory ● Process and handle customer returns in accordance with company policies. ● Investigate and resolve issues related to product returns, ensuring customer satisfaction. ● Collaborate with the Returns team to optimize processes and minimize return-related challenges. Versatility and Adaptability: ● Serve as a floater between the different tasks associated with the Returns department as needed. ● Quickly adapt to changing priorities and assist in areas with high demand or staffing shortages. ● Maintain a high level of proficiency to ensure effective support. Flexibility in Dynamic Work Environments: ● Recognize that the Returns Department may experience fluctuations in business demands. ● Be flexible and able to switch gears constantly to meet the evolving needs of the business, including providing support to other departments ● Contribute to a collaborative and positive work environment, supporting team members during peak periods. Brand & Product Knowledge ● Develop a deep understanding of our brand, products, and services. ● Stay informed about product features, specifications, and updates. ● Utilize brand and product knowledge to enhance customer interactions and provide accurate information. Minimum Qualifications: ● High School Diploma or equivalent (Required) ● Bachelor’s Degree or Equivalent Work Experience (Preferred) ● 2+ years of related customer contact/ service industry experience preferred. ● Apparel Industry Experience (Preferred) ● Ability to work in a fast-paced environment and remain flexible to constant changes ● Good communication skills and ability to work with a team ● Strong computer skills and the ability to learn new programs quickly ● Create and maintain a quality, professional work environment. Maintain a positive relationship with all co-workers and colleagues ● Must be available to work flex schedule of Monday - Friday, 8 hours per day between 7:00am and 5:00pm. Occasional weekends and holidays. ● Must be willing and able to lift packages anywhere from 2-50lbs. Required Characteristics: ● Ability to work under pressure and in various climates, heat or cold ● Efficient and professional communication skills to engage with customers ● Will be trained to use multiple software programs ● Ability to thrive in a quickly growing and very fast paced work environment ● Quality organizational skills ● Ability to work with a diverse group of individuals Compensation Information: Born Primitive is committed to pay transparency. The compensation for this position is $20.00/hour. This is a full-time hourly position. This position may also be eligible for additional benefits and incentive compensation, where applicable. Are you ready to build a career that’s not just a job but a meaningful journey? At Born Primitive, we offer more than just work — we offer a dynamic, collaborative environment where passion meets purpose. With exceptional work-life balance and a team that feels like family, you’ll thrive both personally and professionally. Born Primitive is proudly Veteran-owned and operated, deeply rooted in the values that make our nation great: sacrifice, honor, and unwavering commitment to freedom . We’re inspired by the men and women who embody these principles, and we strive to carry their legacy forward. Our team members don’t just work here — they reflect these values in everything they do, becoming a vital part of a mission larger than themselves. If you’re passionate about making an impact and want to grow with a company that stands for something greater, Born Primitive might be the perfect fit for you. Join us, and be part of a team that inspires and uplifts, every single day. The Returns Associate will serve as a versatile team member by assisting the returns and exchanges team as they process returns and aim to return apparel to inventory.