Sales Assistant - Online Giving

Sales Assistant – Online GivingTitleSales Assistant, Online Giving (Nurture and Launch)Employment TypeHourly, $20 to $25 per hour, commensurate with experienceLocationRemote/Hybrid if LocalDepartmentOnline Giving TeamLevelEntry-levelReports toManager of Customer SuccessSubmission DeadlineRollingWhat SK is All AboutAre you the right person for our team?Servant Keeper's passion is to multiply ministry impact by being the most involved technology partner for our churches and nonprofits. We reduce the administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.We are growth-minded with a big vision to be actively serving 30,000 ministries by 2035. We aim to be the go-to church management software and payments solution for small and medium-sized churches and nonprofits.Our core values are having a servant's heart, exercising grit to get more done with less, never being satisfied with the status quo, enjoying our sense of community, and to do what you say you are going to do.Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and embody the core values above.What This Role is All AboutIs this the right seat for you?Servant Keeper Online Giving (SKOG) is already included in our partners' subscriptions. As a Sales Assistant on the Online Giving team, you will support our Customer Success Managers so more churches are able to set up SKOG and start receiving gifts for their ministry.You'll help the CSMs with outbound calls, booking launch calls, scheduling and following up on webinars, and running outbound email campaigns. You'll also take on other tasks the team needs to keep partners moving.This role reports to the Manager of Customer Success and supports multiple members of the team. We are looking for someone organized, upbeat, and comfortable on the phone who thrives in a high-volume, fast-paced environment and enjoys helping a team win.You'll join a small, fully remote team that is highly collaborative. Each week you'll share your activity, what's working, and any blockers in team meetings, and will have the opportunity for regular 1:1’s with your manager for feedback, coaching, and professional development.Key ResponsibilitiesOutbound CallsFollow up with partners on onboarding and launch steps.Leave clear voicemails and send follow-up emails.Navigate live phone calls and schedule appropriate follow up meetings.Launch Call BookingBook launch and strategy calls for newly approved partners on CSM calendarsConfirm attendance and send reminders ahead of scheduled callsWebinar Scheduling and Follow-UpHelp schedule webinars and invite partners to attendFollow up with attendees and no-shows, and book follow up meetings for interested partnersOutbound Email CampaignsHelp build and send outbound email campaigns to partner segmentsTrack replies and route interested partners to the right CSMCRM and Team SupportLog every call, email, and outcome in CRMKeep account records accurate and up to dateSupport multiple CSMs and take on other tasks as needed by the teamHow Success is MeasuredSuccess in this role means a full calendar for the CSMs and more partners launched.Weekly call activityLaunch calls bookedWebinars scheduled and attendee follow-ups completedDemos booked from calls, webinars, and email campaignsAccurate, up-to-date Salesforce recordsActivity and performance are tracked weekly, monthly, and quarterly.RequirementsExperience in a phone-based role such as sales, customer service, or appointment settingExperience in the church or nonprofit sector (preferred but not required)A servant's heart for listening to and building relationships with ministry leadersComfortable making a high volume of calls and leaving voicemailsExcellent verbal and written communication skillsHighly organized, with strong follow-through and attention to detailAble to multitask, prioritize, and manage time effectivelyExperience with a CRM; Salesforce is a plusComp and BenefitsMission-driven company and team$20 to $25 per hour, commensurate with experiencePaid time off (PTO)Competitive medical, dental, and vision insuranceShort and long-term disabilityLife insuranceHSA and FSA options401K plan