SALES OPERATIONS SPECIALIST (Savannah) (47724)

SALES OPERATIONS SPECIALIST Savannah Convention Center Behind Every Successful Sales Team Is Someone Who Keeps the Details, Data, and Systems Working Together. At the Savannah Convention Center, exceptional experiences begin with strong teamwork, accurate information, and attention to detail. We're looking for a Sales Operations Specialist who combines strong technical skills, an analytical mindset, and a passion for supporting others. Someone who enjoys working with data, recognizes when something doesn't look right, asks the right questions, and takes initiative to find solutions. If you're organized, tech-savvy, naturally curious, and enjoy being the person others count on to keep things running smoothly, we'd like to meet you. WHY YOU'LL WANT TO WORK HERE Located along the Savannah River across from historic Savannah, the Savannah Convention Center offers a dynamic hospitality environment where teamwork, customer service, and operational excellence come together. As part of the Georgia World Congress Center Authority (GWCCA), you'll join a team dedicated to supporting exceptional events while strengthening the systems, information, and processes that help our Sales & Marketing Department succeed. Our core values guide everything we do: We are Accountable. We are Authentic. We are One. This is an opportunity to put your technical, analytical, and organizational strengths to work in a role that supports sales performance, encourages continuous learning, and contributes to departmental success. WHAT YOU'LL OWN Reporting to the Senior Director of Sales & Marketing, you'll provide essential technical, analytical, and administrative support to the Sales & Marketing Department. You'll help maintain reliable booking information, support the effective use of Momentus, prepare meaningful reports, and keep daily sales activities organized and on track. Be Our Momentus Go-To Resource Develop advanced proficiency in Momentus through training and serve as the Sales Department's superuser, providing initial system support and assisting colleagues with questions. Monitor booking records, conduct routine system audits, identify inconsistencies or potential conflicts, and coordinate necessary corrections with Sales Managers. Work with Sales leadership and IT to support system reporting, process improvements, and the documentation of booking workflows and standard operating procedures. Turn Sales Data into Meaningful Information Track sales leads, booking activity, conversion, cancellations, lost business, and rental pace to support departmental reporting and performance monitoring. Generate, validate, and maintain recurring and special reports covering booking pace, Sales Manager productivity, revenue performance, and other sales activity. Review information for accuracy, recognize trends or discrepancies, and communicate findings to Sales leadership. Maintain Excel reports, PivotTables, and charts; assist with revenue reporting and reconciliation with Finance; and prepare supporting PowerPoint presentations for sales and leadership meetings. Keep the Sales Team Organized & Supported Provide day-to-day administrative support, including responding to routine inquiries, directing sales leads, maintaining departmental records, and coordinating calendars, meetings, site visits, and sales materials. Maintain sales kits, promotional materials, and client gift inventory. Coordinate monthly customer satisfaction surveys, including distribution, response monitoring, follow-up, and reporting. Manage competing priorities, maintain confidentiality, and ensure assigned work and reporting deadlines are completed accurately and on time. Collaborate & Deliver Exceptional Service Work closely with Sales, Finance, Event Services, IT, and other departments to support accurate information and efficient workflows. Maintain professional, customer-focused relationships with clients, hotel partners, Visit Savannah, colleagues, and other assigned contacts. Represent the Savannah Convention Center professionally at assigned industry or community functions. Perform other related duties as assigned. WHAT YOU BRING You Have an Analytical Mindset. You don't simply accept information at face value. You notice discrepancies, recognize patterns, ask thoughtful questions, and use critical thinking to help identify problems before they become bigger issues. You're Tech-Savvy & Eager to Learn. You're comfortable working with software, spreadsheets, and reporting tools. You enjoy learning how systems work and helping others navigate technical challenges. You're Organized & Detail-Oriented. You can manage multiple responsibilities, maintain accurate information, meet deadlines, and consistently follow through on assignments. You Have a Support-First Mindset. You enjoy helping others succeed. Whether assisting with system questions, coordinating sales activities, or preparing reports, you understand how your work supports the entire team. You Take Initiative & Solve Problems. You're resourceful, willing to investigate inconsistencies, and comfortable working independently while knowing when to involve the appropriate team members. You Lead with Integrity & Professionalism. You handle confidential information responsibly, communicate clearly, and build positive working relationships through dependability, accountability, and respect. Minimum Qualifications Minimum of three years of relevant experience in sales administration, hospitality, event management, business support, or a related field. A college degree is not required; relevant professional experience and demonstrated technical skills will be considered. Strong Microsoft Excel skills, including formulas, PivotTables, and reporting, along with proficiency in PowerPoint. Ability to learn and effectively use Momentus and related sales or event management systems. Understanding of sales booking processes, including booking holds, space conflicts, and changing event requirements. Ability to analyze information, recognize discrepancies, document procedures, and assist colleagues with system questions. Strong organizational, communication, problem-solving, and time management skills, with attention to detail and confidentiality. Ability to work independently, manage competing deadlines, and collaborate effectively across departments. Professional appearance, communication, and customer service skills, including the ability to represent the Savannah Convention Center at assigned functions. Ability to learn and apply GWCCA and Savannah Convention Center policies and internal procedures. Preferred Qualifications Experience in a convention center, hospitality, hotel, or event industry environment. Experience with Momentus, Salesforce, Delphi, Tripleseat, VenueOps, or comparable systems. Experience with sales pipeline reporting, booking performance tracking, or revenue reporting. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work is primarily performed in an office and convention center environment with regular use of computers and office equipment. Occasional evening or weekend work may be required to support events and departmental priorities. Ability to move throughout the convention center for meetings, site visits, and departmental activities. WHAT SUCCESS LOOKS LIKE Success in this role means becoming a dependable technical and administrative resource who helps the Sales & Marketing Department operate efficiently and make informed decisions. You'll make a meaningful contribution by: Becoming a Trusted Momentus Resource: Developing strong system proficiency, assisting colleagues, identifying booking inconsistencies, and supporting accurate system information. Delivering Accurate, Timely Reports: Providing reliable booking pace, sales productivity, lost business, revenue, and other reports with useful supporting analysis. Recognizing & Resolving Discrepancies: Using attention to detail and critical thinking to identify concerns, communicate findings, and follow through on corrections. Providing Dependable Sales Support: Keeping administrative activities organized, responding to team needs, and consistently meeting departmental deadlines. READY TO WORK BEHIND THE EXPERIENCE? At the Savannah Convention Center, successful events depend on people who understand that accurate information, strong systems, and exceptional teamwork make a difference. If you're a detail-oriented problem solver who enjoys technology, working with data, and helping a team succeed, we'd love to hear from you. Join our Sales & Marketing team and help turn information into results—one booking, one report, and one opportunity at a time. The Georgia World Congress Center Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.