Sales Support Specialist

Job Summary Under direct supervision, responsible for servicing and managing relationships with an assigned book of business. Job Description MAJOR RESPONSIBILITIES Service Book of Business Monitor back orders, billing blocks, and escalate issues when needed. Address pricing and service-related activities. Perform product cross-referencing activities. Customer Support Respond to escalated issues that may arise; seek additional support from management as needed. Respond to inbound customer inquiries (orders, product availability, billing). Internal Partnerships Escalate complex issues to a senior team member or Supervisor. Administration Enter and maintain CRM notes, update account records, and manage follow-up tasks. Create and review sales reports as necessary. MINIMUM JOB REQUIREMENTS Education High school diploma or equivalent. Knowledge / Skills / Abilities Written and verbal communication skills required. Customer service skills required to ensure customers have a positive experience from start to finish. Proficiency with MS Excel, Word, and Outlook. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $25.00 - $36.25 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here . We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.