Sales Team Lead (US Market)

# Sales Team Lead (US Market) > Crystalia Glass · Albania (Remote) · — · Posted 2026-09-14 **Workplace:** remote **Department:** Sales Department ## Description **Crystalia Glass LLC** is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model - from design and manufacturing to sales, delivery, and installation - with production facilities in the United States and Europe. The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry. We are strengthening our commercial function and are looking for a **Sales Manager** to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment. **The Role** This is a hands-on leadership role requiring strong operational involvement. The Sales manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development. **Responsibilities:** **CRM & Sales Operations:** \- Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows. \- Enforce strong CRM discipline across the sales team through training, audits, and corrective actions. \- Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency. Team Leadership & Development: \- Lead and develop the sale team \- Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets \- Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities **Inbound Lead Management:** \- Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps. \- Continuously optimize lead distribution to maximize efficiency, conversion, and team performance. **Call Quality & Communication Standards:** \- Own call quality and communication standards, with calls as the primary channel for US-based clients. \- Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email. **Performance & Analytics:** \- Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep. \- Design and execute data-backed initiatives to improve conversion and overall sales performance. **Proactivity & Continuous Improvement:** \- Proactively identify and solve problems, taking full ownership even with limited resources. \- Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact. ## Requirements \- 7–10 years of relevant sales experience, with a strong background in sales execution and revenue growth. \- At least 2 years of managerial experience, leading and developing sales teams. \- Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance. \- Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control. \- Experience managing inbound sales, preferably in a B2C or high-volume environment. \- Experience leading teams of 5+ Sales Reps. \- Strong analytical mindset with the ability to make data-driven decisions. \- Experience with call-based sales models. \- Fluent English (working with US-based clients). \- High level of involvement in day-to-day sales operations. **Nice-to-Have** \- Experience scaling inbound sales teams. \- Proven success improving conversion rates. \- Familiarity with call tracking and call scoring tools. \- Background in fast-growing or high-volume sales environments. ## Benefits \- Full-time, remote role (8:30 AM – 5:00 PM EST). \- B2B contract. \- Fixed salary plus performance-based bonuses. \- Real ownership of the sales function in a scaling U.S. business. \- Opportunity to work with a professional international team and prestigious U.S. clients. ## Apply [Apply at Crystalia Glass](https://apply.workable.com/crystalia-glass/j/892C55D6FD/apply) --- Powered by [Workable](https://www.workable.com)