Salon Manager

We are seeking an experienced and customer-focused Salon Manager to oversee the daily operations of a reputable and fast growing salon. The ideal candidate will have strong leadership skills, excellent customer service abilities, and experience managing salon staff and ensuring smooth day-to-day operations. Key Responsibilities * Oversee the daily operations of the salon and ensure smooth service delivery. * Manage, supervise, and coordinate salon staff and daily schedules. * Ensure clients receive excellent customer service and have a positive salon experience. * Monitor staff performance, attendance, punctuality, and adherence to salon standards. * Handle client enquiries, feedback, and complaints professionally. * Drive sales and support the salon in achieving revenue targets. * Monitor inventory and ensure adequate stock of salon products and supplies. * Maintain high standards of cleanliness, hygiene, and presentation. * Coordinate appointments and ensure efficient client flow. * Track daily sales, expenses, and other relevant salon records. * Train and support staff where necessary to improve service quality and performance. * Implement and maintain salon policies, procedures, and service standards. * Liaise with management on operational issues, staff matters, and business performance. * Identify opportunities to improve customer retention, service quality, and overall salon performance. Requirements * HND/BSc in Business Administration, Hospitality Management, or a related field is an advantage. * 2–4 years of proven experience managing an aesthetic salon, spa, beauty business, or similar customer-facing establishment. * Strong leadership and people-management skills. * Excellent communication and customer service skills. * Good understanding of salon operations, sales, and inventory management. * Ability to manage multiple tasks and work effectively in a fast-paced environment. * Strong organisational and problem-solving skills. * Proficiency in Microsoft Office and basic administrative tools. * Must be professional, well-presented, and customer-focused. * Must be flexible and willing to work weekends, public holidays, and varying shifts when required by the business.