Security Associate I

Are you interested in using your security and customer service experience to improve the lives of more than 300,000 Alameda County residents? Are you able to both enforce policies while also creating a welcoming, community-centered environment? Do you want to apply your eye for compliance and safety-first mindset to helping one of the Bay Area’s top non-profits — and a nationally recognized leader in hunger relief — achieve its mission? If so, Alameda County Community Food Bank could be looking for you as our next Security Associate! The Security Associate I serves as the first responder and point person on-site for general safety and security needs of staff and visitors. The position is knowledgeable in all food bank safety policies and procedures, including risk mitigation, reporting, and compliance measures. The position can be stationed at various posts throughout the day to monitor and maintain safety and security across the 118,000 sq. ft. food bank facility. Knowledge, Skills and Abilities Valid CA Security Guard Card issued by the Bureau of Security & Investigative Services. Minimum of two years of corporate security or customer service experience in PROFESSIONAL service or nonprofit organization. Working knowledge of incident investigations and report writing. Strong interpersonal and diplomacy skills; demonstrated ability to interact positively with a wide array of individuals, colleagues, and partner representatives. Excellent customer service skills, including but not limited to empathy, tact, and patience. Ability to multi-task, remain calm and courteous under pressure, and navigate tense situations. Ability to multi-task, accurately and efficiently handle and monitor visitor traffic. Effective and professional written and verbal communication skills. Computer skills including MS Outlook to send/receive emails and review calendars and MS Word to complete incident reports. CPR/First Aid/AED certification or willingness to obtain certification. High degree of accuracy and dependability in work. Bilingual in English/Spanish is a plus. Personal Attributes and Values Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission, and values of community, leadership, transparency, and diversity. Impeccable integrity and honesty. A roll up your sleeves, can-do attitude! Strong work ethic with an orientation toward process improvement. Innovative self-starter and problem solver with a bias towards action. Ability to work both independently and in a collaborative setting with people of diverse backgrounds and circumstances. Physical Requirements This work is in an office environment. This job is primarily stationary and involves sitting for long periods of time. The following physical activities are necessary in the performance of this job: This job requires standing, stooping, bending, pulling, pushing, grasping, walking, carrying, and infrequent lifting or carrying of objects up to 50lbs. Ability to move throughout the Food Bank building. Ability to use a computer, write legibly, and perform basic mathematical tasks. This position may at times be subject to stressful situations. Compensation This is a full-time, non-exempt position working Monday through Friday, (Weekends as needed) 7:30 a.m. to 4:00 p.m. or 8:45a.m. to 5:15 p.m. (7.5-hour workday, 1-hour unpaid lunch). The non-negotiable starting salary is $31.20 per hour (approx. $60,840 per year).