Senior Analyst, Onsite Personalization

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding. The Senior Analyst, Onsite Personalization is responsible for driving revenue growth and enhances product discovery by leveraging customer data, site analytics, and user behavior to optimize search, recommendations, and navigation. This role involves partnering cross-functionally with merchandising and product teams to design personalization tests, establish key performance indicators, and deliver data-driven insights. Additionally, the analyst builds strong internal and external relationships to guide brand prioritization and align stakeholders around effective optimization strategies. This position is fully remote A day in the life as a Senior Analyst, Onsite Personalization... Drive revenue growth by leveraging customer data and on site behavior to improve relevance via personalized site experiences and product discovery practices that grow Revenue Per Visitor (RPV) Partner with Site Merchandising and Product Management to support a seamless navigation experience through key Product Discovery pillars, including onsite filters, recommendations, merchandise sorting, and internal search Analyze metrics across search, product engagement, and discovery trends to identify strategic opportunities that enhance relevance, visibility, and discoverability Bring a data driven approach (site analytics, customer research, brand merchandising data) to identify opportunities for improvement in all discovery mechanisms (navigation, search, recommendations) in support of the user and brand goals Identify opportunities to maximize the impact of Product Discovery across CBH brands and key user segments Su pport the development and execution of site personalization tests, establishing KPIs and measurement plans to evaluate performance Champion best practices, dashboards, and KPIs, delivering data-driven insights to guide brand prioritization and leadership decision-making Effectively communicate strategies and results to key stakeholders across departments such as Marketing and Merchandising Build strong relationships with internal and external partners to address key business needs, influence external partner roadmaps, and maintain continuous communication across all stakeholders What you’ll bring to the table… Ability to partner with Product/Tech teams and external vendors to influence roadmaps and foster continuous innovation Strong understanding of user experience principles and best practices Data-driven mindset with the ability to analyze complex datasets and translate insights into actionable recommendations Excellent written and verbal communication skills to collaborate effectively with cross-functional teams Proficiency with e-commerce platforms and relevant site tech tools Experience with digital analytics, customer analytics, and experimentation platforms (e.g., Adobe Analytics, Adobe Target, Quantum Metric) Strong project management skills, including requirements gathering, cross-functional dependency tracking, and end-to-end execution Proactive, detail-oriented self-starter demonstrating curiosity, strong accountability, and a continuous growth mindset We’d love to hear from you if you have… 3+ years in e-commerce merchandising, product or strategy experience in a retail environment Experience in e-commerce site operations for multiple brands and product discovery strategies Proficiency with project management and workflow tools such as Asana or comparable solutions Experience with digital experience analytics tools such as Quantum Metric or similar platforms preferred Experience with digital analytics and experimentation platforms, including Adobe Analytics, Adobe Target, or comparable technologies Experience with automation tools and methodologies is a strong plus Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.