Senior Banking Operations Specialist - Payments

Job Title Senior Banking Operations Specialist - Payments Job Description A bit about us Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do About the role Payments within COO Domains Operations Australia delivers critical payments services for Country Banking & Rabobank Online Savings clients, as well as supporting Wholesale Australia & New Zealand clients. The team manages deposit product maintenance, account closures, payment investigations & client refund activities. We have an exciting opportunity for a Senior Banking Operations Specialist - Payments to join our Sydney team. Reporting to the Manager, Banking Operations - Payments, you will provide operational leadership, coaching, technical expertise as a trusted second-in-charge (2IC), supporting day-to-day workflow, complex escalations & the delivery of high-quality payment services. This is a hands-on role offering broad exposure across payment operations, leadership, risk management, stakeholder engagement, projects and continuous improvement, with the opportunity to make a meaningful impact on team capability & operational excellence. This is an excellent opportunity for an experienced banking operations professional looking to broaden their leadership capability while remaining close to operational delivery. Top Role Accountabilities: Act as the Manager's delegate & second-in-charge, providing day-to-day operational leadership, workflow oversight, coaching, guidance & support Champion team capability through training, knowledge sharing, quality reviews & cross-training Support procedure reviews, process enhancements & continuous improvement activities Act as a senior subject matter expert for payments operations, investigations & transaction services, providing guidance on complex matters and escalations Process & authorise domestic, international & foreign currency transactions in accordance with policy & regulatory requirements Manage complex customer requests, payment exceptions & operational issues while delivering exceptional service Support risk management activities including quality assurance, control testing, incident management & remediation Ensure compliance with internal policies, regulatory obligations & industry standards Build strong stakeholder relationships & contribute to system testing, process change & operational resilience initiatives To be successful you will have: 5+ years' experience in banking operations, payments, transaction services or a related financial services environment Strong understanding of banking operations, payments processing, compliance & risk management Knowledge of banking products, including lending, deposits & payment services An understanding of regulatory requirements including AML/CTF, FATCA & the Banking Code of Practice Excellent communication & stakeholder management skills Strong analytical & problem-solving skills with exceptional attention to detail The ability to manage competing priorities & perform effectively in a fast-paced environment Demonstrated initiative, accountability & a continuous improvement mindset Demonstrated ability to coach, guide and support others, with an interest in continuing to develop your leadership capability Strong working knowledge of in Microsoft Office applications Lean Six Sigma White Belt certification (or willingness to obtain) highly regarded What we’re proud to offer you: Hybrid working: A mix of work in our newly refurbished CBD office & at home Wellbeing leave: Extra days to support your health & work-life balance Education Assistance Program t o support your growth Parental leave: Up to 14 weeks’ paid leave to support you & your family Additional leave options : Earn an extra week of annual leave & purchase up to two more Insurance cover: Employer-funded Death, TPD & Income Protection Workplace giving: Matched donations through our community giving program Other extras: Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & mor Our Values Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds. Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you