Senior Business Analyst

As our new Senior Business Analyst, you will be sat within our AI team. You will be working on some really exciting and transformative AI/ Automation driven projects. However, the breadth of work is wide and also consisting of more 'traditional' business analysis as you continue to play a critical role in bridging the gap between business needs and technology solutions. You will be responsible for identifying, analysing, and documenting business requirements, ensuring that solutions align with strategic objectives and deliver measurable value. By working closely with stakeholders, SME’s, delivery teams, and product owners, you will ensure that business goals are clearly understood, effectively communicated, and successfully translated into actionable outcomes throughout the project lifecycle Typical duties include: Business Analysis Gather, analyse, and manage requirements, ensuring traceability and alignment with business goals. Define scope, support estimation, and contribute to business case and delivery planning. Document processes, business rules, and key artefacts, driving continuous improvement. Conduct DPIAs and DPAs to ensure regulatory and data protection compliance. Delivery Support roadmap planning, backlog prioritisation, estimation, and delivery governance. Translate requirements into epics, features, and user stories with clear acceptance criteria. Facilitate agile delivery through story refinement, design validation, and cross-team collaboration. Lead sprint reviews, support testing and release readiness, and ensure solutions meet business needs. Production Support Provide application support, managing incidents, service requests, and issues in line with SLAs. Perform root cause analysis and implement improvements to enhance system stability. Support production releases, deployment verification, and early life support. Ensure compliance with operational and change management standards. Although you will be supporting our Automation/ AI journey, we don't expect you to have previously worked on AI, we simply need a fantastic Senior BA who Utilises industry-standard tools and best practices to capture all technical, functional, and non-functional requirements within an Agile/Waterfall framework. Apply appropriate techniques such as use cases, UML diagrams, and business/technical process maps to ensure requirements are clearly defined and actionable for the delivery team. Typical skills required include: Proven ability to plan, design, and lead effective workshops. Strong analytical mindset with a solid understanding of structured business analysis techniques. Excellent presentation, written, and verbal communication skills. Confident operating across all levels of the business, with the ability to adapt communication style to suit different audiences. Skilled in stakeholder management, with the confidence to challenge constructively when appropriate. Capable of translating complex business and technical requirements into clear, actionable insights for delivery teams. Proven stakeholder management skills with the confidence to challenge constructively when appropriate. Strong ability to translate complex business and technical requirements into clear deliverables for the delivery team. Experienced in managing multiple workstreams simultaneously while maintaining high standards. Highly organized and adaptable, with a flexible approach to work and the ability to multitask effectively within a collaborative delivery team. Resilient under pressure, with experience contributing to the resolution of high-profile incidents as part of a wider team. If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Click here for more information on our Recruitment Process Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks. #TMHP Based on site in Cheadle (SK8 3GW) - Monday to Friday 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays Free access to company holiday homes Buy & sell holidays Discretionary annual bonus plus an additional Shared Reward Bonus Matched pension contribution Health cash plan plus Private medical insurance Life assurance and Critical illness cover Travel season ticket loans and Ride to work scheme Free local gym access Local bar / restaurant discounts We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.