Senior Customer Insights Analyst

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see. In this role, you'll: Partner with senior leaders and stakeholders to translate business challenges into actionable analytical solutions. Deliver customer and behavioural insights that inform strategies to improve customer experiences and influence transport demand. Analyse and interpret large, complex datasets from multiple sources to uncover trends and opportunities. Lead the development of dashboards, reporting solutions and data visualisations. Provide technical advice and mentor team members in advanced analytics practices. Present evidence-based insights and recommendations to senior stakeholders. For more information on this position and business unit, view the role description and information pack . About you Experience translating complex business problems into meaningful analytical solutions and actionable insights. Advanced SQL skills and a strong understanding of database design and data modelling. Experience using Python or R and visualisation tools such as Tableau, Power BI or AWS QuickSight. Experience working with large and complex datasets and analytics environments. Strong stakeholder engagement and communication skills. Ability to work collaboratively across multiple teams and deliver high-quality outcomes. Tertiary qualifications in Computer Science, Engineering, Statistics or a related discipline, or equivalent experience in applied analytics and insights delivery. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers . Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Thursday 5 November 2026 For more information about this role, please contact SALLY.MCDONALD@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid