Senior Insight Analyst

Senior Insight Analyst Who are we? Our mission is to power the best customer experiences for the world’s leading brands — wherever and whenever needed. With 170,000 people across the globe, Foundever™ connects brands with customers 9 million times a day in 60+ languages, making us one of the truly global players in BPO. The Opportunity: We’re seeking an experienced Senior Insight Analyst to support growth and innovation across our Insight & Analytics client portfolio. You’ll be data-driven leader, be inquisitive and a strong problem-solver. You’ll lead the analysis of customer and colleague data to develop insight that help clients and operations achieve their objectives. You’ll work closely with internal and client teams, delivering one-off and ongoing projects across a variety of industries. Key Responsibilities: Project Management Lead the end to end delivery of analytics projects ensuring they are completed on time, within scope and on budget Coordinate resources across multiple project within the wider data & analytics function Track the success of projects through post implementation reviews, focusing on delivering measurable value to clients. Ensure all analytics solutions adhere to best practices in data governance and security Leadership Mentor and coach more junior members of the Insight and analytics professionals Encourage a collaborative, high performance culture within the team Build trusting relationships with our clients and operations Able to spot client business challenges, match these to a potential data & analytics solution and pass to the Insight & Analytics leadership team to develop into leads Data Analysis Work with our data engineering & data science teams to source, prepare and transform data ready for analysis Analyse data sources and dashboards within our Azure analytics workbench, Alteryx desktop software or on similar client infrastructure Present analysis in clear, concise and business-friendly language Shape data analysis into improvement projects that help our clients and operations deliver lasting benefits such as cost reduction or CX improvement Stakeholder Management Capture data requirements and work with clients / operations to source data Turn complex data analysis into business-friendly insight, tailored to a clients sector and campaign(s) Confidently present analysis and recommendations to stakeholders from Head of to C-suite level Act as a trusted advisor, helping operations and our clients self serve data & Insight to help them achieve their objectives Your profile & experience: 5+ years’ experience in a similar analytics or insight role ( essential ) 5+ years working with contact centre data ( essential ) 2+ year working within the BPO industry ( preferred ) SQL, python or similar programming experience ( essential ) Comfortable working with PowerPoint and Excel Basic–intermediate Power BI or Tableau skills ( at least one of these BI platforms ) Alteryx developer experience ( not essential, a nice to have ) Strong written and verbal communication, with the ability to influence senior stakeholders Strong problem-solving and critical thinking skills Able to work independently and manage multiple projects in a fast-paced environment Able to think strategically and contribute to the growth of our client portfolio, revenue and profitability You’ll also enjoy the stability, training and working conditions of a well-established global organisation. Interested? Apply now — our Recruitment Team would love to hear from you. [ever] creative. [ever] committed. [ever] connected. #LI-NV1