Senior Manager, Inflight Learning and Compliance

About Us Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 150 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean. Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network. Our Culture We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers. Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status. Overview The Senior Manager, Inflight Learning and Compliance leads Flight Attendant training, regulatory compliance, and quality assurance for Endeavor Air Inflight. The role owns all learning programs from initial through Continuing Qualification (CQ), including train-the-trainer, under the Advanced Qualification Program (AQP). The role also serves as the department subject matter expert on FAA, DOT, and TSA requirements. It supports the maintenance of Inflight manuals, represents Endeavor Air with regulatory bodies, directs Inflight quality assurance audits, and serves as a department lead for the Safety Management System (SMS). The position leads a combined learning and compliance team of approximately 33 employees and reports to the Director, Inflight Learning and Compliance. Responsibilities Strategic Leadership Lead strategic planning for Inflight learning and compliance so training priorities align with operational performance, safety objectives, regulatory expectations, and departmental goals. Analyze operational trends, training outcomes, evaluation data, audit findings, FIRs, ASAP reports, and field feedback to identify performance gaps and recommend targeted learning or communication interventions. Serve as department representative for Flight Attendant training strategy, regulatory compliance, AQP governance, and program effectiveness in leadership discussions and cross-functional initiatives. Partner with internal business partners to align policies, procedures, and training across departments and manuals. Lead change management and communication for new or revised training programs, policy updates, procedural changes, and safety initiatives. Learning Programs and AQP Governance Apply the ADDIE model (Analysis, Design, Development, Implementation, Evaluation) to all Inflight learning programs. Direct the design, development, and maintenance of Flight Attendant, instructor, and evaluator curriculums across initial, CQ, requalification, and train-the-trainer programs, in ILT and CBT formats. Oversee the facilitator certification program, including instructor and evaluator selection, initial certification, observation and standardization, and recurring qualification to ensure consistent, AQP-compliant delivery. Administer the Flight Attendant Qualification Standards and recommend AQP Manual content, policy, and procedure changes to the Director. Facilitate quarterly AQP Quality Assurance meetings and prepare the AQP Annual Report. Ensure safety, service, and customer experience content is built into every program. Oversee Flight Attendant training records, qualification tracking, and compliance evidence required for regulatory review. Regulatory Compliance and FAA Liaison Maintain expert knowledge of FAA, DOT, and TSA regulations and guidance affecting Inflight, including 14 CFR Part 121, AQP requirements, and the collective bargaining agreement. Serve as primary liaison with the Cabin Safety Inspector and act as liaison with AFS-280 in the Director's absence. Lead FAA inspections and internal and external audits of the Flight Attendant program, including IOSA, DOD, and code-share audits. Investigate and resolve FAA letters of investigation, voluntary self-disclosures, customs fines, and audit findings. Represent Inflight on the ASAP Event Review Committee, Fatigue Review Board, and conformity inspections. Manuals, Policy, and Procedures Lead and support the development, revision, and maintenance of the Flight Attendant Manual, Flight Attendant Announcement Handbook, Inflight SMS Manual, and Inflight Quality Assurance and Standards Manual. Lead interdepartmental policy and procedure coordination to keep manuals aligned. Oversee design, compliance, and approval of the passenger safety briefing card. Coordinate periodic onboard announcement updates for the PBS600 system. Direct Flight Attendant communications on safety and regulatory topics. Quality Assurance and SMS Direct quarterly Inflight audits in training and onboard the aircraft to confirm cabin operations meet regulations and Endeavor Air standards. Serve as a department lead for SMS, including hazard identification and risk mitigation for Inflight. Oversee corrective action plans for FAA findings, internal audits, IOSA observations, and training discrepancies. Ensure emergency equipment compliance and standardization. Training Operations and Resources Coordinate all department training needs and oversee scheduling of learning events, including travel, shuttles, aircraft time, classrooms, and instructors. Build and manage the training budget and assess staffing needs. Manage inventory of training materials, exit trainers, emergency equipment, and supplies. Maintain facilitator guides, evaluation tools, job aids, and learning resources for consistent delivery. Evaluate training processes, automation tools, and delivery methods, and recommend improvements. People Leadership Lead managers and specialists across learning and compliance through performance management, ongoing feedback, and stretch assignments. Build team capacity for growth and succession. Shape team culture and Positive Employee Relations (PER) through presence and reinforcement of behaviors. Ensure proper handling of personnel matters for Flight Attendants in training. Other Duties Other duties as assigned Supervisory Responsibilities Provide direct supervision, leadership, and coaching to a team of: Learning: 3 to 4 direct reports and approximately 30 team members, including instructors and evaluators. Compliance and Quality Assurance: the IFS Quality Assurance Program Manager and 2 Quality Assurance Specialists. Responsible for employee development, training, and operational readiness within the team. Competencies Required Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization. Knows Our Business - Looks for ways to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment. Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way – sees as an opportunity to learn new perspectives and perhaps improve the organization. Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization. Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results. Qualifications Required: Bachelor's degree, or an equivalent combination of education and airline Inflight Minimum of three years of training, learning and development, transportation or regulatory compliance experience in a regulated industry. Five years of leadership experience, including leading managers or multiple Experience in regulatory compliance and in curriculum development or instructional design for ILT and CBT. Experience writing policies and procedures and drafting manual Ability to complete Flight Attendant Initial Training and maintain Flight Attendant qualification Experience working with union-represented employees, including labor relations, contract compliance, grievance resolution, and collaboration with union representatives. Strong analytical, organizational, and interpretive skills, with attention to detail and the ability to see the big Excellent written and verbal communication skills with all levels of internal and external Proficiency in Microsoft Word, Excel, Outlook, and Ability to prioritize and meet deadlines in a fast-paced Preferred: Bachelor's or master's degree in HRD, Education, Human Resources, or a related field. Three years of airline Inflight training experience. FAA regulatory experience. Experience as a Flight Attendant. Expert knowledge of 14 CFR Parts 61, 91, and 121, especially Subpart Y, and related FAA Advisory Circulars, Orders, and Handbooks. Project management experience. Work Environment & Physical Demands Office, classroom, aircraft hangar, exit trainer, and airport operations settings, in all types of weather. Frequent critical deadlines and changing priorities. Some repetitive motion such as typing, and long periods of sitting. Some physical exertion, including pulling, pushing, reaching, bending, standing, walking, and lifting boxes, bags, and electronic equipment up to 30 lbs. Travel up to 25%, including multiple overnight trips. Ability to work evenings, weekends, and holidays; and respond to time-sensitive matters as operationally required. What We Offer Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around. Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members. Comprehensive Medical, Dental, and Vision Plans. 401(k) with Company Match starting on Day 1. Operational Performance Rewards (OPR) Program. Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options. The posted salary range represents the anticipated hiring range for this position. Actual compensation will be determined based on a variety of factors, including relevant experience, qualifications, skills, and overall fit for the role. FLSA Status Salary Minimum Position Pay Range USD $110,000.00/Yr. Maximum Position Pay Range USD $150,000.00/Yr. New York City 30% Cost of Living Adjustment (COLA) Eligible No