Senior Receptionist-CVD

Job Summary Deal with customer requirements for Service & Repairs in an efficient and courteous manner, maintaining the highest standards of Customer Care. Ensure all Campaigns for both Volvo and Renault Trucks are implemented. Key Accountabilities Organize the loading of the Workshop in an efficient manner to ensure efficient utilization of the Workshops capacity and maximize sold hours. Carry out customer follow up procedures and prospecting activities including advising the customer of any campaigns (recalls) that are required on their vehicles to ensure the customer’s satisfaction is maintained. Provide technical and administrative guidance and support to Service Dept. staff to comply with routine operations. Coordinate with Service Supervisors for technical support, information and assist in processing repair quotes. Assist Service Supervisors in resolving technical issues. Prepare Failure Analysis Reports of all reported major failures for management and customer review. Handle queries and complaints related to major contractual customers for Service Department. Follow-up on all major contractual customer repair jobs, which include inspections, quality checks, repair procedures, performance test and final inspection. Support and act as Service Controller, Technical Communicator and Service Accountant, when required. Knowledge, Skills and Aptitude Educational Qualifications and Certifications: High School Diploma or Degree in Engineering Knowledge: Knowledge in Service Jobs and Customer Handling Technical Skills: Knowledge in SAP, M3, MS Language Skills: Arabic is desirable. English is essential Experience : Minimum of 1-3 Years’ experience in similar field. Key Interactions Key Internal Contacts: Workshop Supervisor Purpose of Interaction: Liaise and Communicate Key External Contacts: Customers Purpose of Interaction: Assist in opening customer request for repairs Direct Reports: N/A